Veranda Resort Phuket, Autograph Collection (Marriott International)

Out of all the hotels I stayed at during my trip, Veranda Resort Phuket gave me the most memorable and emotional experience. I was travelling solo, and the birthday surprise they prepared for me genuinely brought me to tears. The balloons, the setup and the effort they put into making me feel special meant so much to me. ❤️ I absolutely loved the hotel itself. The atmosphere was beautiful, the service was excellent, and breakfast was one of my favourite parts of the stay. I loved the whole breakfast setting and how attentive the staff were. They even had staff walking around offering little morning boost shots and different drinks to try, which was such a nice touch and made the experience feel even more special. The attention to detail and hospitality here really stood out to me. Out of the six or seven hotels I stayed at during this trip, nobody else did a birthday surprise that touched me the way Veranda did. They truly went above and beyond. I came here as a solo traveller, but I already know I’ll be coming back — and next time I’m bringing my partner with me! 😂❤️ Veranda definitely did their big one. They haven’t seen the last of me. I’ll 100% be back!

The Staff are very accomodating, genrous hotel. And the food was up to level ❤️

Nice resort, but room for improvement The resort itself is beautiful, with lovely views, and we stayed in a sea-view room which I would definitely recommend. The breakfast was also a highlight — there was a really good selection and we enjoyed it every day. One thing to note if you book a sea-view room is that the breakfast restaurant is in a separate building and is around a 7–8 minute walk from the sea-view rooms, so it is a little further away than you might expect. However, there were quite a few details that could be improved. As the hotel had only recently opened, there seemed to be a lack of attention to detail in the rooms, including missing hangers. The dinner service at the restaurant was also quite slow, and on some occasions our orders were forgotten, which was disappointing. I also had an unfortunate experience with the customer service at the café. I ordered a matcha during lunch, which was delivered to us at the beach, but the wrong drink was brought. They later brought the correct one, but rather than simply allowing me to swap the drinks, I was charged for both as the first one had already been made. I found this disappointing and felt the situation could have been handled with more consideration. The sea-view rooms have beautiful scenery, although I would be cautious about booking a garden room as the surrounding scenery did not look particularly appealing. Overall, the resort is beautiful and it was a nice experience for our first stay. The views, breakfast and overall setting were lovely, but the service issues and lack of attention to detail affected our experience. Personally, I wouldn't stay here again, although hopefully these issues will improve as the resort becomes more established.