Pangkor Laut Resort - Small Luxury Hotels of the World

The place was nice and the whole design of the resort, room is very beautiful. However, the cleanliness was not up to my expectations though. When I wanted to use the bathtub I found there were some lizards droppings. And there were many ants in the room too when I first walked into the room. The food in the feast village was below average, maybe it was a buffet style. I am not sure about the other restaurant over there since there are many more. The service arrangement for done by the hotel are quite poor. They mentioned that we need to do booking for boat, and buffet dinner. But when we arrived at the restaurant, they request us to queue due to heavy rain and other customer has changed their plan to eat at the place we booked. Then on boat ride, we gave our details for specific boat time to go back to marina. Then it turn out we need to find the staff and inform them again about our booking. It seems like they got very less communication among the staff. Its just not the service that I would like to experience when I paid this much for a nice getaway.

We had a pleasant and relaxing stay at Pangkor Laut Resort! Highlights: Service: The staff are incredibly friendly, warm, and welcoming. Excellent hospitality throughout our stay. Room: Very quiet, clean, and comfortable. Area for Improvement: Dining: The main area that could use attention is the food. We felt the quality and variety/range of dishes could be improved to match the high standards of the resort's service and accommodations. Overall, a lovely getaway, and we hope to see improvements in the dining experience on our next visit!

⭐⭐⭐⭐⭐ Pangkor Laut Resort – An Exquisite Retreat of Luxury and Exceptional Hospitality My stay at Pangkor Laut Resort was nothing short of extraordinary. The resort epitomises refined luxury, understated elegance and world-class hospitality, offering an exceptional sanctuary of tranquillity and indulgence. ✨ Rooms & Accommodation: The rooms are lavishly appointed and exquisitely refurbished, seamlessly blending contemporary sophistication with the timeless charm of an exclusive tropical island retreat. Every detail has been thoughtfully curated to create an atmosphere of serenity, comfort and refined elegance. ✨ Amenities & Facilities: The resort boasts first-class amenities and impeccably maintained facilities, thoughtfully designed to cater to the discerning traveller. Every aspect reflects an unwavering commitment to quality, comfort and exclusivity. ✨ Service & Hospitality: The service is truly exemplary. The staff are exceptionally well-trained, courteous, attentive and genuinely gracious. Their professionalism, impeccable service etiquette and intuitive attention to guests' needs elevate the entire experience to an extraordinary level. Guests are made to feel genuinely valued and wonderfully pampered. ✨ Cleanliness & Maintenance: Immaculate cleanliness is evident throughout the resort, from the beautifully appointed accommodation to the meticulously maintained public areas. The standards of housekeeping and upkeep are truly commendable. 🌴 Overall Experience: Pangkor Laut Resort is a remarkable destination where natural splendour meets sophisticated luxury and exceptional hospitality. Every element of the experience reflects meticulous attention to detail and a genuine dedication to guest satisfaction. A truly memorable island escape that sets an impressive benchmark for luxury hospitality. I would wholeheartedly recommend Pangkor Laut Resort to anyone seeking an exclusive, indulgent and unforgettable retreat. ⭐⭐⭐⭐⭐

Loves the vibes here, super chill and relaxed!! Food is good and environment is real chill 😎

Customer service is top-notch; all staff are courteous, helpful and friendly. It amazes me how they do the up-keep of the whole island. If you are looking for a place to bond with loved ones away from the city and the crowd of the other resorts, this is it! We will always treasure the memories we created with my daughter at Pangkor Laut Resort and we shall definitely go back in the future.

Well maintained and kept, services are top notch too

Dirty with bird poo and dirty cushions and towel (as on photo), given we paid RM1.5k for room it is unacceptable for the level of cleanliness. Adding up food and misc charges for another RM1k++ for food one day, imagine paying RM2.5k to get such service for a night stay is beyond speechless. Seriously understaffed as we are not served properly, kept us waiting no matter during explanation / service / check in, we arrived 1pm and the luggage was not in our room even after 5pm, phone not working and after scolded at reception twice only they send our luggage. Imagine kids shivering in cold only with towel as they do not have proper clothes to wear as luggage has not yet arrived.