Hyatt Regency Phuket Resort

We booked three rooms for this family trip during CNY. While the service and food was excellent, I think if you have elderlies or people with disability, you might want to reconsider as the hotel rooms are all built on the hill and you have to go up and down to your room by buggies. They are fast to order tho. We had to walk up and down two stories of stairs to get to our room after buggy dropped us in front of our tower. In one of the rooms with plunge pool, our toilet wasn't working well and we had to call up engineering to fix it twice. The AV was too warm and they had to reset it. However the hotel staff was efficient to fix these issues.. on the last day when we check out, some of the ceiling blocks came off, this could be dangerous if we were hanging out at the balcony. I think the hotel needs some maintenance fixing overall. Most of the daily activities are at additional charge which was different from other Hyatt regency properties we stayed at other countries. I have to say staff and service is wonderful, the pool was amazing and well maintained. It could have been better if the daily breakfast buffet could have have some changes, we had pretty much same food for three days. Overall, it was a good stay.

Room is very spacious, as was the private pool area although view was a bit blocked. Enjoyed the nice rooftop bar Casa Boho which had fantastic views and great vibes, although it doesn't exactly face the sunset directly it was still memorable. Main pool was right by the road/beach and was huge!