Hyatt Regency Phuket Resort

This hotel is a bit old, but the room was very clean and the service was decent. However, due to its location, you need to use a golf cart for transportation everywhere, which isn't very convenient. The hotel was relatively quiet since it's off-season, and overall I was satisfied. But next time, I'll consider staying at a smaller hotel.

Choosing Hyatt in Phuket was truly therapeutic🌴. Nestled between mountains and the sea, you're surrounded by endless blue ocean and sky. The hotel environment is so comfortable, with tropical flowers everywhere. It's the perfect escape from the city to immerse yourself in the slow pace of island life.

A very beautiful hotel! Special shout-out to the two staff members in picture one. Highly recommended, a great experience!

Quite good, the food was the best. It's just a bit out of the way with no commercial areas nearby.

The room is quite spacious and equipped with a dehumidifier. The breakfast is generally good, and the restaurant environment is also pleasant. However, there are very few activities in the children's pool, no slides, and the kids' club is more suitable for younger children. There are also many children's activities, with different ones every day. Our room was on the top floor, so we needed a shuttle service every time we went out. Overall, the facilities are decent, and the service is good. Having stayed at the Hyatt in Da Nang, I'd say this one falls a bit short in comparison.

Celebrating our anniversary with a relaxing trip to Thailand, we booked four hotels, and this was our second. Currently, I'm at the third, Banyan Tree, and already missing the excellent experience at Hyatt. The hotel staff were incredibly efficient in their communication, the room was perfect, and the soundproofing was great. My husband had to work one morning and couldn't join me for breakfast, so I went to the restaurant and spoke with a staff member who very readily arranged for breakfast to be delivered to our room. The next day, when I went for breakfast, they even recognized me and asked if I'd like the same service again. Such service is truly invaluable. In contrast, at Banyan Tree, I had to ask five different people just to get a takeaway breakfast – the difference is huge! The hotel's free activities were also very well thought out and abundant. My husband and I tried Muay Thai, and I initially thought it would be a casual session, but the instructor was incredibly serious, and we were exhausted, haha. All in all, it's an absolutely superb hotel, and we'll definitely be back!

I stayed at the Hyatt for 4 consecutive nights, and overall, the service was very satisfying. After all, it's a five-star hotel standard. Among the five hotels I stayed at in Phuket, the Hyatt's location is average, but the service is the best. The room experience really depends on luck; if you get a humid room, it's not great. Luckily, they changed my room later, and it was much better. Many services were also excellent, and the management was good in all aspects. Even the shuttle service was very responsive when called. There are no perfect hotels in Phuket, so it really depends on your own needs. Although the beach in front of the hotel is just average, it's perfect for families with kids who want to go crabbing.

I stayed at the Hyatt Regency Phuket for four days, and overall, the service, environment, and facilities were decent. Here are a few observations: First, if you're traveling with children, keep a close eye on them. I saw a snake in the resort area; staff killed it on sight, stating it was venomous and to be careful. Second, the service felt a bit casual. The pool hours were relatively short. Upon check-in, the front desk told me the pool was open from 7 AM to 7 PM. However, one morning I went to the pool after 7 AM, and it was still being cleaned. Staff also mentioned that opening times were quite flexible; one day they'd say 7:30 AM, another 8 AM. If you have plans, be aware that the pool closes quite early, right as the sunset glow appears. The hotel has two pools: a large one by the lobby entrance, and a small one up the hill at the CASA BOHO restaurant, which is tiny and more for ambiance than swimming or recreation. Third, it's crucial to clarify reservation details upon check-in. My booking included breakfast and one other meal (lunch or dinner). Regarding where to use the lunch/dinner voucher, the front desk initially said one of the three hotel restaurants, the pool restaurant, could be used anytime, while the other two, Mizu (Japanese) and SaSa, required advance reservations. The next day, after confirming with lobby staff, we booked the Japanese restaurant for that evening, only to be told there that our package couldn't be used there. I also contacted Ctrip, who advised they would clarify which restaurants are included for future bookings to avoid inconveniencing other guests. Fourth, due to my flight schedule, I wanted to request a late check-out until 2 PM. The day before, I received a message via Ctrip's self-service that they had requested late check-out from the hotel. Still feeling uneasy, I went to the front desk to ask, and they said Ctrip had not contacted them. I then called Ctrip's customer service, and after waiting for half an hour, I received a message that the hotel did not agree to the late check-out, and Ctrip didn't even call to explain. Overall, the hotel's service felt professional but lacked warmth, being more formal than genuinely friendly. When issues arose, everything was handled in a by-the-book manner, lacking a personal touch.