Cleanliness: Nothing much to say about cleanliness, as it's a basic requirement for a five-star hotel, something that must be there.
Facilities: The facilities are pretty standard. My main complaint is the central air conditioning. It's supposed to adjust the temperature, but it's basically just for show. It's either too cold, or if you try to turn it down a bit, the fan just shuts off completely, which is a bit confusing. Can't it just circulate air, or maintain a certain temperature with minimal ventilation? And for such an expensive hotel, there's no exhaust fan or ventilation in the bathroom. You can imagine the smell after using the toilet.
Environment: The environment is pretty good, being close to Clarke Quay. During my stay, late at night, I could always hear the cheers from the nearby bars. I'm not sure if it was a game or some event, but the soundproofing doesn't seem to be very good. I could even hear people in other rooms closing their doors.
Service: I didn't feel there was any service to speak of. Even though it was clear I was a Chinese tourist, there was no Chinese check-in service as mentioned when I booked the hotel. I couldn't understand anything the front desk staff said in English. Luckily, my friend was with me to translate. And they also asked for a deposit, even though I had already paid for the room when I booked. It's really strange, and the deposit wasn't cheap.
Price: In Singapore, if you want a nice, clean hotel, you have to pay a high price. But it feels like you're paying so much and not getting the corresponding service. Breakfast isn't included, there's no welcome fruit, no turndown service, not even a small souvenir. So, I can only say the value for money isn't great. But what can you do? If you don't want to pay a high price (compared to China) for what would only get you an economy hotel level, then you're forced to pay top dollar for a so-called five-star hotel. It's frustrating, very frustrating.
Original TextTranslation provided by AI
