The Marmara Antalya

My experience staying at the Marmara Hotel was truly infuriating, and I will calmly recount this series of outrageous encounters, based on facts. From the moment I entered the hotel, the front desk service was uncomfortably cold—a formulaic greeting lacked warmth, and their expressions were as indifferent as if they were treating an object. This attitude wasn't directed at us personally, but observing that other guests were also treated in the same way clearly reveals a serious problem within the hotel's service system. Upon entering the room, the primary comfort factor was extinguished: the air conditioning was completely inoperative. When I first contacted the front desk, the response was, "Just close the windows," a disconcerting lack of professional judgment. After doing so, the problem persisted, and I called again, only to be told they'd "arrange for an electrician to check" without any specific timeframe. Even more infuriating, the staff who came to make our beds not only failed to address the air conditioning issue but, to facilitate their own work, haphazardly dumped our backpacks on the made beds. This demonstrated a complete lack of respect for guests' property and made us question the hotel's hygiene practices. With temperatures outside at 37 degrees Celsius, the room was a living hell. We sweltered for hours, yet the hotel offered no apology or proactive remedies. Only after repeated requests did they finally deliver a fan. Repeated calls to the front desk to inquire about progress were met with a cold "OK" followed by a callous hang-up. When we finally reached the front desk, the staff member closest to the door rudely shouted, "The technician's gone!"—a gesture that only added fuel to the fire after we'd already endured the stifling heat for over an hour. To complicate matters, we discovered the bathtub drain was also clogged, forcing us to request repairs again. From the air conditioning malfunction to the clogged drain, we endured nearly two hours of rude treatment and indifference from the hotel. Our high hopes for a vacation were completely shattered by this hotel, and we ultimately had to leave the city a day early. As travelers who have stayed in hundreds of hotels across Asia, Europe, and Africa, we can responsibly state that the service and facilities at the Marmara Hotel are the worst we have ever encountered, bar none. We strongly urge Ctrip to intervene and mediate, and we also demand that the Marmara Hotel's representatives provide us with a formal and reasonable explanation and resolution regarding this poor accommodation experience.

Tiles and decor like a 1995 model hotel. The room smelled of paint, the breakfast was good. I do not recommend it.

The reception staff is very polite and helpful. The rooms are big and clean The only thing that surprises me is the tastelessness and incompetence in the decoration of the hotel rooms. If an architect made this decoration, his diploma should be taken away from him and the necessary information should be given to students who will take the university exam in high schools and equivalent schools as a warning to the school he studied in.