I’ve stayed in hotels globally for over two decades and rarely write negative reviews, but my recent stay at Toya-ko Kanko Hotel Taiheiyo (Noyokaze) for nearly 5,000 yuan a night was an unbearable experience. I've objectively outlined three core issues, with photos and videos to back up every detail.
**I. Severe Double Standards in Service: Discriminatory Treatment Towards Chinese and Foreign Guests, Extremely Disappointing Experience**
1. For this trip, there were four adults and three children in my party, carrying eight or nine suitcases. Upon arriving at the hotel entrance, a middle-aged Japanese male employee approached to check our names. The moment he saw the Chinese names, his smile vanished. Three greeters at the entrance stood by with expressionless, cold stares. We, with children in tow, had to move all our luggage ourselves, pushing large suitcases through the lobby without any staff offering assistance.
2. Despite four front desk staff being on duty in the lobby, our group was forcibly directed to self-service machines for check-in. The process was cumbersome and complicated, comparable to applying for a visa abroad. When we politely asked if we could use the manned front desk, we were met with a stiff, cold, and uncompromising refusal, being told that everything had to be completed via the self-service machines.
3. During our stay, we continuously observed and filmed in the lobby as evidence, clearly witnessing obvious differences in guest treatment: Japanese local guests were greeted with bows, had their luggage proactively handled by staff, and received one-on-one service at the manned front desk. In contrast, all Chinese tourists were shunted to self-service terminals, spending a large amount of time on lengthy and tedious self-service procedures. The double standard was blatant.
4. Afterwards, I filed a complaint through Trip.com, and the hotel's response to the platform completely distorted the facts and shirked responsibility. Fortunately, we recorded the entire process, retaining complete evidence to corroborate all our statements.
**II. Outdated and Dilapidated Facilities: Pricing Severely Disproportionate to Quality**
For a high-end hot spring resort hotel priced at 5,000 yuan a night, the room's hardware was aged and worn, with the overall decrepitude even worse than ordinary guesthouses in China. The discrepancy was huge, and relevant real-life photos can be cross-referenced.
**III. Substandard Hygiene: Undermining the Stereotype of Japanese Service Industry**
The Japanese service industry is usually known for its meticulous cleanliness, but at this hotel, standards were completely absent: the window glass was covered with bird droppings and cobwebs, the room's yukata (robe) was old, yellowed, and stained, and restaurant plates and utensils had watermarks and grease residue that hadn't been thoroughly washed. Upon opening the room door, there was a pungent odor, requiring us to keep the windows open to stay comfortably. Multiple lapses in hygiene details were unsettling.
Such differential service, dilapidated facilities, and questionable hygiene at an exorbitant price point mean I cannot recommend this hotel to domestic tourists. I also advise everyone to consider carefully before booking.
Original TextTranslation provided by AI
