Four Seasons Hotel Guangzhou

I came here because it's widely regarded as one of the top luxury hotels in Guangzhou, but I ended up quite disappointed. The views are undeniably stunning—perched high above the city—the room decor was lovely, and the Executive Lounge had a decent selection. Unfortunately, everything else was problematic. First, elevators in modern high-rise hotels are usually very fast, but Four Seasons Guangzhou has the slowest ones I’ve ever experienced. It takes about a second per floor, meaning over a minute just to reach the lobby, which made picking up food deliveries a real hassle. Second, the service awareness was mediocre at best. Staff rarely responded when I thanked them multiple times. Turndown service didn't arrive until almost 9:00 PM, which is unusually late compared to other hotels. At the time, I was playing mobile games on the toilet with the bathroom door open. I explicitly told the attendant I was using the restroom, yet he walked right into the bathroom anyway, which was extremely awkward. On top of that, the turndown service itself was lackluster—the bed wasn't properly turned down, and the curtains weren't drawn (in the end, I couldn't even figure out how to close them myself). Only the doormen showed decent hospitality. Third, the bathroom design here has to be the worst I've encountered in any domestic luxury hotel. There’s no power outlet for the hairdryer by the vanity, no trash can in the toilet stall, and the smart toilet kept opening and closing randomly on its own. The bottom of the bathtub was damaged, and there are far too many unlabeled knobs and switches, turning everything into a guessing game. The worst part was the shower: one knob was extremely loose while the other was jammed tight. Even as a grown man using considerable force, I couldn't budge it to turn on the water. In the middle of the night, I had to call an attendant, who had to muscle it open with brute force—no ordinary guest would risk forcing it like that. The drainage was also faulty; soapy water wouldn't drain, making the marble floor dangerously slippery and a major safety hazard. It was a truly dreadful shower experience. Fourth, the room has an overwhelming number of switches. The master switch only turns off the bedroom lights, so you still have to get out of bed to switch off the walk-in closet and bathroom lights. I couldn't find the curtain controls either, unless they're strictly manual. The wall sockets were loose, the bedside rotary light switches were inconvenient, and the hardware overall is definitely showing its age. For a hotel that charges 4,000 RMB a night even during the off-season, this bathroom experience is utterly unacceptable. I have never had such a terrible bathroom experience at any five-star hotel in China. I truly hope management takes these issues seriously.

Extremely satisfied with our stay! Every day when we returned to the hotel, our room was cleaned to perfection—so neat and tidy. The kids absolutely loved the pool. On the day we checked out, they even let the kids keep the key card as a souvenir. A truly wonderful experience!

My short trip to Guangzhou exceeded my expectations, and the hotel brought many pleasant surprises. The hotel environment is excellent, the service attitude is great, and the transportation is extremely convenient, saving a lot of travel time.

The room was incredibly spacious, bright, and comfortable. We came to Guangzhou from Shanghai for a food trip during the National Day holiday and initially booked two nights to try it out. We found the Four Seasons' service to be excellent 👍, with both the hardware and software exceeding expectations. We ended up extending our stay until the end of the 7-day holiday 😜. We purely stayed an extra four days in Guangzhou because of the comfort and relaxation the hotel provided us with. 🤩🤩🤩

The room offered a great view, and the location was very central. The service was just right, and they even accommodated my early check-in request. The high-altitude gym was clean and hygienic, which made using it a pleasant experience.

I arrived on the evening of September 30th, a day before the main tourist crowd, and the high-floor views were absolutely stunning! It wasn't too crowded yet, so the experience was excellent. From the in-room amenities to the quality of the room service, everything met high standards. However, once the National Day holiday officially started the next day and it got crowded, things started to go downhill. Firstly, the elevators became difficult to catch. After exiting the elevator on the 70th floor, you were immediately met with a large, noisy, and chaotic crowd. It was hard to distinguish between guests and tourists, as many people were there just to take photos. Secondly, the breakfast on the 72nd floor became exceptionally chaotic. It was incredibly noisy and crowded, and the staff seemed constantly overwhelmed. Orders were forgotten or missed; tea took forever to arrive, or we'd order two drinks and only get one. On the first day, when there were fewer people, plates were cleared promptly, but on the subsequent two days, hardly anyone came to clear them, so they just piled up on our table. Turndown service was my favorite part. Coming back from outside to a clean and tidy room always made me feel happy, comfortable, and relaxed. It truly gave us that 'home away from home' feeling. Many hotels no longer offer turndown service, but Four Seasons still does. However, why wasn't it provided on our third night? Was it too busy? I had to call housekeeping to get extra towels and tissues, which was quite disappointing.

I specifically chose to stay at the Four Seasons for a special occasion, and it certainly didn't disappoint. Despite a few minor hiccups, I'm especially grateful for Langley's warm and attentive service.

We arrived before the official check-in time, but luckily the front desk upgraded our room for free and allowed us to check in early. The bellhop who greeted us was really enthusiastic and polite! The only downside was having to go down to the first-floor delivery cabinet to pick up food delivery 😩. It probably took about ten to fifteen minutes to get the delivery.

The view is absolutely unbeatable! Soaking in a bubble bath at night while gazing at the Canton Tower is truly refreshing. The gym is fantastic and even has Pilates equipment; doing Pilates with such a beautiful view is just wonderful. The bed is very comfortable, and the service is incredibly attentive. I'll definitely stay here again next time I'm in Guangzhou.