Staying at Katamaran Hotel & Resort Komodo was an absolute delight. Despite being a relatively new property, having opened about a year and a half ago, it runs with the precision and grace of a seasoned resort.
The warmth and hospitality of the staff were unmatched from the moment I arrived, and I must give a special compliment to the efficient and helpful luggage service. The security team, the front desk personnel, and the F&B team were all incredibly proactive and obliging, making sure I felt completely safe, comfortable, and well looked after throughout my stay. Special mention to the front desk staff who were very helpful with our queries, reservations and check-out: Denal and Amelia 😊👋
I also want to highly compliment the day tour I took, which covered six different destinations. It was a perfect crash course of the entire national park and was well worth the money. I highly recommend anyone staying here to take up that one-day tour for an unforgettable experience seeing the dragons up close, frolicking on pink sands, snorkeling with turtles and manta rays and basking on a Bank crescent sandbank surrounded by crystal blue waters.
While the breakfast variety was impressive and the chefs did a fantastic job keeping dishes stocked, the coffee/tea service was prompt...there is a small room for improvement in plate clearance. Being a bit more attentive to clearing used plates would certainly elevate the dining experience even further.
Adding to that, we noticed that salt and pepper cruets weren't always consistently placed on every table, so ensuring those are readily available would be a great way to enhance convenience for guests.
Additionally, Katamaran could significantly boost its appeal by offering complimentary access to its aquatic sports amenities, such as paddle boats, water bikes, and kayaking. We realized the free activities were not as popular though.
Overall, with stunning views, excellent warm personalized service, I would highly recommend this hotel and will not hesitate to stay here again.
