Grand Hyatt Hangzhou

Our family wanted a short getaway to relax, and because we love this hotel, we chose to visit Hangzhou. Everything was wonderful! The stunning West Lake views from the rooftop terrace were our family's favorite spot. We chatted, took photos, and enjoyed drinks – it was truly delightful. The hotel facilities are also quite new, and the service was incredibly warm and friendly, making us feel truly cared for. The hotel's location is absolutely superb – right next to West Lake and a commercial area!

The hotel is right by West Lake, offering a graceful and serene environment! There's a large terrace outside the executive lounge with direct views of the lake and mountains. The hotel service is also excellent. Even after checking out, I was still able to finish my work in the executive lounge and received warm service, which was a great experience!

The room was clean and tidy, and the Executive Lounge access was very convenient. I'd like to commend Harper from customer service for her incredibly enthusiastic service, always anticipating and meeting guests' needs.

The room was excellent: clean, tidy, comfortable, and spacious. Having a bathtub was a huge plus! The hotel itself is very upscale with complete facilities. The location is superb, right next to West Lake and the Lakeside business district, which is incredibly convenient.

The location is unbeatable, right by West Lake and surrounded by malls, which is incredibly convenient. The staff were all very friendly and accommodating throughout our stay, always ready to help with anything we needed, truly making us feel at home and secure. A special thanks to the beautiful young lady at the front desk who checked us in and genuinely helped me with a problem I had!

Before school started, I took the kids to visit West Lake and we stayed at the Grand Hyatt right by the lake. We could see West Lake as soon as we stepped out, and Intime Department Store was right next door. The location is excellent! The front desk lady, Sunny, was beautiful and provided great service 👍

Located on the West Lake waterfront, you can enjoy views of West Lake and Baochu Pagoda from the room, and the lobby opens right out to the lake. At the same time, you can also experience the vibrant and lively atmosphere of Hangzhou. There are many hotels by West Lake, but my wife has a special fondness for this one. Haha.

I've stayed here many times, and it's truly a hotel with warmth. This time, I especially want to thank Customer Service Manager Du Qianqian. She kindly upgraded me to a family room, which was incredibly thoughtful and she was very enthusiastic. It's also super convenient for a run around West Lake!