Grand Hyatt Hangzhou

Coming to Hangzhou for a staycation on Chinese New Year's Eve was probably the best decision ever! The hotel is right by West Lake, and it's about a 15-minute walk to Duanqiao (Broken Bridge), perfect for an after-dinner stroll. On New Year's Eve, even the Intime shopping mall next door closed at 5 PM. There's no internal access from the hotel to the mall next to it, so it felt a bit far when it was raining. Our New Year's Eve dinner was at the Grand Hyatt Steakhouse, which was included in our hotel package! Our Club room was on the 17th floor, and the Club Lounge on the 18th floor has a terrace. Even if our room didn't have a direct lake view, we could still go to the terrace to enjoy the scenery. Breakfast was at the Club Lounge. Since there were three of us, we added an extra breakfast for one person, which I believe was 128 RMB – I think it was even a bit cheaper than the ground-floor restaurant. The Club Lounge breakfast didn't have a huge variety, but everything was excellent; all the essentials were there. The package also included afternoon tea. I initially thought it would be a standard, perfunctory three-tiered tea, but it turned out to be an exquisite Dunhuang-themed afternoon tea. During the holiday, staffing was probably short, but we still felt the staff's responsive measures and sincerity. My parents were very happy, especially watching the massive crowds downstairs – it made me even more grateful we chose the Grand Hyatt!

The environment is beautiful and the scenery is charming. The Hangzhou cuisine at the hotel's Chinese restaurant is excellent in color, aroma, and taste. The location is superb for visiting West Lake, making it my top choice for a hotel every time I come to Hangzhou.

They gave me a room with the best view, which really brightened my mood after a not-so-great start to my trip. Being able to hop on a boat or sightseeing bus right outside the hotel was fantastic. It was a bit pricey, but definitely worth it! A special shout-out to the staff member Xia Xin for the warm welcome; I hope to see you again next time!

Cardine provided excellent service. The hotel's location is also fantastic, right next to West Lake.

Huge thanks to Harper for helping with the room arrangements and check-in process! I really feel like the Grand Hyatt's service levels have significantly improved this time around. I'm very satisfied. The room view is as stunning as ever, and it's also incredibly comfortable.

The hotel boasts an excellent location right by West Lake and is also very close to the Intime business district, making it convenient for getting around. The staff were warm and provided attentive service. It's just a shame I missed breakfast by 5 minutes.