1. The location is indeed quite remote, feeling more like a villa in a village. There aren't many restaurants or malls nearby, so you pretty much have to take taxis for everything. Most activities I wanted to do weren't within their pick-up range, so I had to pay for all my taxis.
2. When I checked in, there was no one to greet me. Eventually, someone showed up, but the receptionist didn't seem to understand English. I used a translator to speak in Thai, but it seemed like they couldn't even read Thai (possibly a worker from Myanmar in Chiang Mai). As a receptionist, not knowing English or Thai made communication quite difficult. Finally, a man who spoke English arrived and I was able to check in. I found the check-in process to be far from smooth.
3. Regarding hygiene, I found hair from a previous guest on the pillow, which made me wonder if the duvet cover and pillowcases had been changed. (Questionable)
4. A female receptionist cut fresh mangoes for us, and I was very grateful for that.
5. I stayed in the 'Flower Room' type. The room itself wasn't very big, and the furnishings were pretty standard. What I honestly think this guesthouse does well is its garden design. That's definitely commendable. However, the pool was mediocre; it didn't look very clean. At first, I was worried I hadn't brought my swimsuit and would miss out on a nice pool, but after seeing it in person, I felt it was fine to skip swimming.
Overall, I feel this place has more hype than substance. However, I believe they didn't intentionally neglect anything, but there's definitely room for improvement. By the way, the toothbrushes in this place and another hotel I stayed at in Chiang Mai were both super, super, super difficult to use – very coarse and rough, making it easy to hurt your gums. A soft toothbrush isn't that expensive, but it can significantly improve the guest experience. I really think they should invest in better toothbrushes.
Having worked in hotels myself, I know that running a hotel requires collaboration across many departments. I hope they continue to improve, because no industry can rely solely on gimmicks in the long run.
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