Guest User
October 22, 2024
The facility was very nice, the rooms comfortable, but the same cannot be said about the male staff on duty yesterday evening, October 20th. The plug in the bathroom sink was stuck. When I returned from dinner, I asked to take a look to unblock it, but the response was, "I'll be right there." An hour passed. My son went down to reception to request a service, but the response was, "I'll be right up." We took care not to lock the door, thinking someone was coming, but instead... We locked the door after midnight, and no one ever came. At 3 a.m., we left the room for the airport, and no one was in the lobby to report it in person. Making fun of the guest doesn't do the facility any good, and I will report this to my supervisor. This is terrible service. It's a shame for the cleaners, who will find a sink full of dirty water...
Original TextTranslation provided by Google