Hotel Alla Torre

The location of the hotel is perfect, close to everything including bus station, ferry terminal and restaurants. Also the staff Stefania and Sorina were amazing and helpful in advising and resolving on any issue during the stay at Garda. The facility of the hotel is limited as there is no water boiler, iron board, toiletries and gym/swimming pool. But if you are aware of it beforehand then it is all good.

When attending a concert at the Palazzo Pincini Carlotti, we had a coffee at this hotel. My husband went to the toilet. I noticed shortly afterwards that his shorts were covered in bleach marks. The shorts had just been laundered and there were no marks prior to him going to the toilet. He commented that there had been a strong smell of bleach in the toilet. When we spoke to staff, they were dismissive and unhelpful and walked away from us claiming that it had nothing to do with their restaurant as the toilets had been cleaned several hours earlier. We are absolutely certain that the damage was caused on their premises and it cost us £50 to replace the shorts. This gave a very poor impression of Italian hospitality and I would not recommend anyone to visit or stay at this hotel.

We stayed for 4days 3nights in this hotel and overall I’d say it’s 4/5 stars however none really affect the hotel. Hotel whereabouts: Hotel is in an amazing spot about 30seconds from the lake front surrounded by shops but is never crowded by the entrance. The checking in/reception is separate to the hotel which is a little confusing however is explained on the entrance to the hotel. Also the little shop right next to the hotel will help direct you. Facilities: AC is incredible especially being out all day and also on the humid days. However we found it made quite a bit of noise at night, not the hotels fault. The TV oh my. Constantly loosing signal and turning off very frustrating when trying to watch the England play in the World Cup lol. Again this could be down to the location and bad signal or an older version of a TV? Due to being apart of another hotel (linked to the building you check in/out with) we are able to use the pool tables free, use the rooftop for sunbathing and 10% off at dinners in there restaurant. Hairdryer provided is very weak in case you debate bringing your own. Also in case your wondering if from the UK you’ll need to purchase a plug to use sockets as different plugs Had a live orchestra on the square behind the hotel where you could sit on the shared balcony’s that each floor had to watch! -1 star: Not really the hotel at fault but few things that was not great. One being the loud water from AC and bathroom. Another for the loud noises would be who we thought were the cleaners. Now this was ridiculous loud, loud banging slamming of doors constantly. However I will say the walls are incredibly thin and the bell that rings above the hotel sounds like it’s in the room with you. The shops below and restaurants bringing in and out there things is loud also so again not the hotels fault really. Ants!: Lastly would be that we had many ants in our room. On our bed, under skirting boards under window and our bathroom. I thought maybe we had brought them in but I seen 3-5 gathering and returning to under the window in a gap. We did report this to the receptionist at the time to a man called Luca. Luca was really apologetic about this and requested someone attend to it in the morning as we noticed a lot more had returned when we arrived back from being out and this was quite late. In the morning when we went into the other hotel for breakfast my partner spoke to a lady in reception about the situation. She said she was aware and that loads of ants in your bed, floor and bathroom is normal? I’m not sure about that. The man did actually come and investigate the ant infestation in the morning and then said he’d return once we had gone out so he wasn’t in our way. If they did this I don’t know as we saw some still when we returned later.

I booked a room at this hotel primarily because of the air conditioning. The AC didn’t work, and I spent three nights in suffocating heat — 29 degrees in the room. I reported the issue, and the next day they brought a fan to my room. When I checked out, all I heard from them was that they were sorry.

R Met expectations for ***. Great location and well working air conditioning.

The hotel is basic, but in a great location.