The Westin Surabaya
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The Westin Surabaya

Experience The Westin Surabaya, a 5-star hotel in Sambikerep. It holds a rating of 9.5/10 from 163 reviews, combining quality and value, with rates starting at €114.

Check-In & Check-Out

From 15:00 until 12:00

Nearby Attractions

Al Ittihad Mosque: 0.09 km away

Billiards: 0.04 km away

St. John Paul II Chapel: 0.07 km away

Amenity Highlights

Leisure: Planting and picking fruit and vegetables, Massage room, Golf course

Pets policy: Pets are not allowed.

Food & Drink: Room service, Restaurant, Convenience store/kiosk, Bar, Lobby bar

The above hotel prices are based on Trip.com for September 8-September 14.

The Westin Surabaya

No. 1 of Premium Hotels in Surabaya
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We Price Match
Highlights
Delicious breakfast
Ideal location
Executive lounge
Great views
Bathtub
+3 more
Amenities
All amenities
Property Description
Show more
Clean and big, food is good
Surroundings
Commercial area: Wiyung
(5.0 km)
Attraction: Al Ittihad Mosque
(<100m)
Attraction: GMS Rooftop (Gereja Mawar Sharon) Surabaya Barat
(<100m)
Attraction: Surabaya Convention Center (SCC)
(250m)
Attraction: St. John Paul II Chapel
(100m)
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16

Westin Club Two Double Room Non smoking

2 Double bed
38m² | Floor: 37-39
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
14

Westin Deluxe King Room Non Smoking

1 King bed
38m² | Floor: 29-39
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Daily housekeeping
Room Details
Check Availability
19

Westin Club King Room Non smoking

1 King bed
38m² | Floor: 37-39
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
16

Westin Junior Suite Club lounge access

1 King bed
47m² | Floor: 29-39
Has window
Free Wi-Fi
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
13

Westin Deluxe Room 2 Double bed

2 Double bed
38m² | Floor: 29-39
Has window
Free Wi-Fi
Air conditioning
Private bathroom
Refrigerator
Daily housekeeping
Room Details
Check Availability
16

Executive Suite Non smoking

1 King bed
78m² | Floor: 29-39
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Bathtub
Refrigerator
Minibar
Room Details
Check Availability
16

Westin Grand Suite Non smoking

1 King bed
97m² | Floor: 29-39
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
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35 guests in a row gave their stay a positive rating.This property hasn't received any negative reviews in the past 9 months.
Average for similar properties in Sambikerep
Anmimomi
June 14, 2026
Exceeded my expectations! The location is super convenient, close to both business areas and attractions. The room was spacious and comfortable, and the bedding was as soft as ever, making it incredibly easy to sleep. The service was thoughtful; I felt warmth and smiles from check-in to check-out. Breakfast was abundant, offering both international cuisine and authentic Indonesian flavors. The pool had an expansive view, perfect for gazing at the city skyline. Suitable for both business and leisure.
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jachcck
June 13, 2026
The location is right in the heart of Surabaya's city center, with a huge mall just downstairs. Transportation is incredibly convenient, and it's less than 45 minutes from the airport. The pool and gym are five-star quality, and the breakfast is on par with what you'd expect from a typical five-star hotel.
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Guest User
May 12, 2026
Hotel is connected to a mall. Great location. Room is clean. Breakfast at Magnolia has an extensive spread. Quality of food is good, nice presentation and service by staff is excellent. Ambience at Club lounge is nice. What stands out most in this 5* hotel is the world class service rendered by all staff consistently. There is no staff that isn’t polite or helpful. Many go the extra mile to ensure that the hotel guests needs are well taken care of. Special thanks to Evan of the Club Lounge who attended to us when we checked in and Tian when we checked out, Bayu and colleagues (Conceige) who assisted us with ordering of Spikoe lapis cake and Bu Rudy, Lita and David (Magnolia) who served us at our table and Bastian and team for keeping the room clean. We highly recommend this hotel.
BH Kwon (quanbingxi）
March 26, 2026
Very nice hotel and feel very comfortable at room. Connected with shopping mall, so very convenient to look around and enjoy various foods. Great staffs and they are willing to help and serve which is great.
Roti abon
March 6, 2026
The room was big , comfortable and clean..Highly recommended to stay here if you go to Surabaya The bed is wide enough to sleep up to 3 persons 😁
Guest User
September 5, 2026
Great Place to stay ! We Are very happy with this hotel. Very concern with the guest..friendly..and always joyful mood all the time. Bfast Buffet excellent with many varieties. Chef Rico even prepared our Bfast Special on our last day…Great courtesy from Westin Surabaya. Wish Westin and all the staff stay healthy and happy . Tqvm for your kindness. Khalid Daud ( Room 3322)
thaqifa
July 1, 2026
Clean and big, food is good
Guest User
August 19, 2026
Extremely satisfied, the buffet wasn't expensive and was very good. There's also a bar in the evening.
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Xianguangのwoniu
February 15, 2026
The Westin Surabaya was our first stop in Indonesia, and overall, it was fantastic! 🤗 The only minor drawback was that the room felt a bit on the small and compact side. However, the breakfast spread was amazing, and the location was super convenient. Right downstairs there's a huge complex, which made everything very accessible and easy to get around.👍
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Services & Amenities

Restaurant
No additional info available

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

The property will provide check-in details after booking

To check-in, contact the property in advance.At the same time, please provide your flight information, proof of identification, your check-in time

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet
Opening hours[Mon - Sun] 06:00-10:00 Open
AgeFee
Children 17 years old and under
IDR 113,740 (approx. €5.55) per person
Adult
Buffet:IDR 227,480 (approx. €11.11) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the duration of your stay. The charge is IDR 500,000 (approx. €24.41) per night.
Deposit Payment MethodsThis property accepts credit cards and cash
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.

Pets
Pets are not allowed

Age Requirements
The guest checking in must be between 18–99 years old.

Paying at the hotel

Property Description

Local hotel name: The Westin Surabaya
  • Opened: 2020
  • Number of Rooms: 242
Phone:+62-31-29710000
Email:wi.subwi.reservation@westin.com
Renew in the elegance of the city view with The Westin Surabaya. Have a wellness-focused stay at our 5-star hotel in Surabaya, Indonesia, with a touch of luxury for each member of your family: Night Golf for dads, Spa by L'Occitane for moms, Westin Kids Club for the kids, and convenient direct access to WestinWORKOUT® Fitness Studio and Pakuwon Mall. For the dynamic business travelers, hold your events and conferences at The Westin Grand Ballroom & Conference Center, the biggest ballroom in East Java which is nestled conveniently near Satellite Toll Road and Juanda Airport.

You might be wondering

What are the check-in and check-out times at The Westin Surabaya?

Check-in time at The Westin Surabaya starts at 15:00, and check-out time is by 12:00.

Does The Westin Surabaya have a pool?

Yes, The Westin Surabaya has a swimming pool for guests.

Does The Westin Surabaya allow pets, and what is the pet fee and weight limit?

No, pets are not allowed at The Westin Surabaya.

How much does it cost to stay at The Westin Surabaya for my dates?

Room prices at The Westin Surabaya vary depending on your dates, hotel policies, and other factors. Enter your travel dates to see the current prices.

How to get to The Westin Surabaya from the nearest airport?

The nearest airport is Juanda International Airport, located straight line distance from hotel: 15.8 km away.

What’s the cancellation policy at The Westin Surabaya?

The cancellation policy at The Westin Surabaya depends on your room type and booking terms.

Does The Westin Surabaya offer airport transfers?

No, The Westin Surabaya does not provide airport transfers for guests.

About This Property

Nearest AirportSurabaya Airport
Distance to Airport28.63KM
Nearest Train StationTandes
Distance to Train Station5.53KM
Average Price FromEUR244
Hotel Star Rating5
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