Novotel Sydney City Centre

"As this was a business trip, I didn’t have the opportunity to use the facilities. However, the cleanliness of the room was extremely poor—it was very dusty and unacceptable. See pictures attached. I spoke with a female staff member over the phone, and her initial response was that she couldn’t communicate the issue about the dusty room herself and that I needed to submit a cleaning request. To my surprise, she said I would have to wait until the next day and inform her colleagues in the morning, as she was unable to pass on the message. Thankfully, a male staff member kindly assisted in arranging for the housekeeper to deep clean the room while I was away at a meeting. He was helpful and friendly, which I really appreciated. That said, it seemed like the housekeeper wasn’t very thorough with the cleaning—perhaps they just didn’t want to put in the effort. I was too exhausted to raise another complaint at that point. To be fair to the female staff member, she did follow through with my suggestion to exchange rooms, though she warned me that all rooms were similar. After inspecting the one she proposed, I found the dust level to be about the same, so I decided not to switch and instead focused on cleaning the room myself.

My 2nd year stayed in a row (year 2024 and 2025) and had a very superb experience. Very near to the Sydney Opera House and Bridge. Recommend to everyone!

The location is in the city center, there are 2 Japanese restaurants that operate until 10 PM on the left side of the hotel main door , and there is a convenience store on the right side of the door that operates until 2 AM, which feels like a 24-hour store. There is a Starbucks across from the convenience store on the right. Very convenient. The hotel's cocktails are also very good to drink, being lazy to go out, order a drink downstairs and read a book is very good. The hotel breakfast is a very traditional Australian breakfast, bacon, hash browns, eggs, milk, fruit. It has everything you need, and it's amazing that there are special dishes from the chef every day. The first day was fried rice, and the second morning was bread with a soft-boiled egg and cheese sauce on top, which was delicious A 5-minute walk away to Barangaroo Where I see is that there are many restaurants with different flavors, this time I tried Thai food, it is really authentic, business dinner here is a good choice. This is also a ferry station, but I don't know where it goes.

The location was very convenient, you can walk to different spots within 15 minutes. Next to Wynward station so can go anywhere from here. The accomodation was basic but had everything we needed so we had a great stay there! The staff was super friendly and gave great guidance when needed.

Nice hotel..good location near metro and bus stop. Clean hotel and very friendly staff.

Child can stay for free, but no bed to fit in. Said all fully booked for the night, but there was a twin room available after I asked for manager. Beds are small, room is tiny, not much room in bathroom either. No water available for room either, very limited for what’s considered basic supply for the room.