PortAventura Hotel - Includes unlimited access PortAventura Park & 1 access Ferrari Land

Our stay at PortAventura Hotel was very disappointing and far below our expectations. One of the biggest issues was the meal arrangements. We were unexpectedly charged for lunch, and the process was extremely confusing. The hotel did not inform us that lunch is not served at the hotel itself and that we had to go into the theme park to use it. We also received no explanation about which restaurants were included or what food we were allowed to order. On top of that, we had to stand in a long queue, and the reservation had to be made through the hotel's mobile app, which simply does not work. The "restaurants" included for lunch were more like fast-food outlets than proper restaurants, and the food quality was disappointing (see the attached photos). Another frustrating policy was the lack of access to drinking water. Guests are not allowed to refill their own water bottles, even during breakfast or dinner. At dinner, despite the meal already being included in the hotel package, almost all drinks cost extra. The only complimentary option is a single glass of tap water, which is difficult to understand given the price of the stay. The check-in process was another frustrating experience. We checked in before 3:00 PM because we were told that our room number would automatically be sent to us by SMS at 3:00 PM. However, no message ever arrived. Instead, we had to join a very long queue at reception. We also tried using the self-service check-in kiosk to save time, but it incorrectly added an extra €140 to our bill for our two-night stay, in addition to the €11 tourist tax. When we finally reached the reception desk, the mysterious €140 charge disappeared without any explanation. The room itself had several issues. The safe was broken, making it impossible to store valuables securely. The room had two double beds for four guests, yet there was only a single power outlet available, which is completely inadequate by today's standards. Overall, the hotel appears poorly organized, communication with guests is inadequate, the technology is unreliable, and the overall experience does not match the standards or the price. We expected much more and would not recommend staying here unless these issues are addressed.

A family of three stayed at the hotel from June 24 to June 26, 2026. We booked a room with a double bed and a sofa bed. Upon arrival, we were given a room with two single beds, which didn't match our reservation. After contacting reception, we were told that all the rooms at the hotel were the same and that they wouldn't do anything to resolve our issue. After lengthy discussions, we finally found out that such a room with a double bed and a sofa bed existed, and they provided it to us. However, the air conditioner in the room was broken, and it was simply impossible to stay in it in 40-degree heat. We contacted reception again, but again they refused to resolve the issue, saying there were no rooms available. After contacting the senior shift manager, it turned out that the room did exist, and at 12 midnight, we finally checked into our room. This situation really ruined our vacation experience, but unfortunately, the hotel offered no apologies. Please be careful when checking in and request the rooms you requested!

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