I suddenly felt compelled to write a review here in Hurghada. Checking into a new hotel yesterday, the housekeeping staff knocked on our door and warmly asked if we needed anything. This reminded me of Mr. Saleh, the housekeeper at a Luxor hotel, who made me feel completely at home. Since I love towel animals, I left a note and a tip asking if he could fold a crocodile for me. After a day out, I returned to find a huge elephant on the bed! And a cute doll sitting next to it 🪆, which made me incredibly happy. Mr. Saleh probably saw the Jellycat elephant on my bed and folded a similar one based on my preference☺️. The next day, he folded a crocodile 🐊 and a monkey 🐒 hanging from the light. Returning in the evening, it was another surprise! Walking into the bathroom, there was a small fresh flower 🌸 in a cup, instantly brightening my mood, and all my fatigue vanished. On the morning of check-out, I received another swan 🦢. During our stay, he promptly replenished our toiletries and kept the room spotless. If you choose to stay here, Saleh will undoubtedly provide you with the best service.
That morning, after a long drive without eating anything, all I wanted was to check in quickly. However, I waited for over half an hour for check-in with no progress. The Trip.com customer service was very responsive and helped us resolve the issue immediately. Thank you to the curly-haired lady at the front desk who upgraded our room. I love the papyrus paintings in the room; they are exquisite and not easily found or bought in tourist areas.
The room facilities are excellent and well-designed. In a limited space, everything you need is there. I could comfortably sit in front of the mirror to do my makeup and sit on the sofa to eat hotel food. The wet and dry separation in the bathroom is well done, and the lighting is good. I especially like that I can choose to turn off individual lights instead of just one master switch.
However, other service staff we encountered at the hotel were quite cold. When asking for our room number at breakfast, their expressions were indifferent. Walking into the restaurant, the staff were very cold. One lady, not wanting us to sit at an un-set table, suggested we sit at a table she designated with cutlery. We still sat where we chose, and she showed impatience. For the next few days, she would just glance at us expressionless and walk away. When there was no cutlery on the table, I had to find someone to set it for me; so many staff in the restaurant saw me standing there with a need but wouldn't actively set the table. The managers in suits only asked European and American guests if they needed anything. During our four-day, three-night stay, not once did they speak to us. The front desk staff on the day of check-out were also very cold, only saying 'finished, bye bye' to me. At the other hotels we stayed at in Egypt, the staff were all very friendly, making us feel welcome and happy. So, I believe that no matter how good the hotel facilities and cleanliness are, mutual respect between people is more important.
Therefore, I want to thank Mr. Saleh again and hope he encounters more appreciative guests.
BTW, housekeeping staff are very busy every day, and extra requests increase their workload. A proper tip is a form of appreciation for them ❤️
Original TextTranslation provided by AI
