Canfranc Estación, a Royal Hideaway Hotel

The staff felt unfriendly from the start. Their attitude was cold and rigid. There was no sense of warmth or welcome. Interactions felt uncomfortable. I couldn’t wait to leave. Booking anything was overly strict. The pool and restaurant required rigid time slots. It didn’t feel like a vacation. It felt controlled instead of relaxing. The rules took away the enjoyment. At the restaurant, I wanted to look around and admire the design, but I was told to stay seated. It felt patronizing and unnecessary, like being treated as a child. I’ve never felt this uncomfortable before. Only at checkout, I was told the pool cost extra. This was never clearly mentioned before, but regardless of this "misunderstanding", for a five-star hotel to charge extra for using the pool is very disappointing. It felt cheap and not what you expect at this premium level. The hotel is beautiful and the food was delicious. Unfortunately, the staff ruins the experience, and their attitude overshadows everything else. I recommend to visit it if you're passing by the area, but I wouldn’t recommend sleeping here at all.

Nice place, nothing to complain

The breakfast choice was very good with a number of additional choices cooked to order. It was a little disappointing that the use ofswimming pool was an extra charge

This is unfortunately just an ordinary 4 star hotel, The exceptional is the exterior of the buildning and the lobby reflects itś previous glory as a gigantic railway station, The only thing inside are old photos, but nothing is preserved. The rooms are very good. Service is fine. But it is not a exclusive luxury hotel as you might believe when seeing prices.

Very cool hotel!!! The history of this hotel and its location made us feel like we were living inn a WWII spy movie! Really interesting and fun place. Great location, wonderful help especially Mr Israel, lovely room,, stunning lobby and good restaurant.. Read up on this place before you book to get the most out of it! Also, good hikes nearby

Disappointing Beautiful hotel in a lovely location. They have done a fantastic job when renovating this historical building. However, it's quite pricey for what you get and you have pay extra for a lot of things that are standard in hotels of this category & price bracket. Furthermore, and more importantly service was very hit & miss. Although some staff were lovely and went out of their way to be helpful, there were others where service levels left a lot to be desired and others where they were even downright rude. Guest relations were a joke and assistance & information when trying to make restaurant bookings at the hotel were almost non existent. Bear this in mind when staying here as they are few other restaurants around. Hotel management need to realise that when billing yourself as a 5 star 'Gran Lujo' establishment this doesn't just apply to the building, it applies to the levels of service provided and here this hotel has been found severely wanting