USUM International Hotel

I often stay here, but I will never stay here again. A while ago, the elevator malfunctioned, and I was trapped inside. The elevator was descending one meter every ten seconds, and I was steadily falling from the 7th floor. The hotel staff were afraid to open the door for me, and it took almost an hour for maintenance personnel to arrive. It was terrifying; I almost lost my life. Because the video shows a staff member's face, I'm not releasing it for now to avoid infringing on their portrait rights. If the platform needs to verify, you can send it to me privately. I advise everyone to consider whether they are afraid of elevator malfunctions and getting trapped before staying here. It was terrifying; they didn't even maintain the elevator regularly.

I usually stay in five-star hotels when I travel, but this hotel was the worst in terms of cleanliness and facilities compared to other hotels of the same level. Perhaps it was just too old; even the hairdryer jack was broken. The price wasn't high, cheaper than other hotels. The interior design was indescribable. The lobby on the first floor looked okay, but the carpets in the upstairs rooms were filthy, and the red wooden furniture paired with yellow cartoon decorations looked completely out of place. There were several mirrors in the bathroom, and when the children were taking a bath, the reflections showed their heads, making my niece and younger child feel like they were in a horror movie. There was a large mirror to the left of the room entrance, and the bathroom also had many mirrors. The vase and square railing near the elevator exit on the 7th floor, and the fake stone decorations in the hallway all gave me an inexplicably strange feeling.

Stayed for a week. Thanks for upgrading my room. I can work in the room every day and feel the outdoor air on the balcony at any time. It is really a great stay experience. My work efficiency has been improved. In order to thank the front desk for upgrading me, I give a full five-star praise. Special thanks to Ms. Li who cleaned my room every day for a week. Room 545. Although the hotel is old, it is a real big hotel, not the kind of hotel on a few floors of a building. The lobby is great! There is also a book bar corner!

1. The room facilities are OK; the lighting is insufficient, and it is not very bright even when all lights are on🥲 2. Average service: on the day of check-in, they said that due to the occupancy rate, breakfast was changed to ordering in the room, but the next morning they called and said that it was changed to the restaurant, and they did not inform in advance. 3. There are very few breakfast dishes, not worth their price of 69! 4. The quality of front desk service is average. When we checked out, we returned the room card and said it was OK. When we drove out, we asked to pay for parking. We went to the front desk to talk to the front desk and entered the exit number and passed smoothly; then the front desk asked me where I booked the room, and I needed to modify the order information at the place where I placed the order to successfully check out🥲I personally feel that the above two points should be informed or reminded in advance when checking out! Instead of the guests taking the initiative to ask

The hotel room is clean and tidy. The lobby is decorated with a Chinese New Year atmosphere. The front desk staff is friendly and helpful. It is worth staying

The carpet smelled bad, the room window had only a small vent, the facilities were old, the service was terrible, the price was high, and the owner didn't care about anything.

The hotel is rather old, its luxury is outdated, and the service is just so-so. I wouldn't have chosen this hotel if it weren't for the meeting arrangements.

This hotel is absolutely not worth the price. The air conditioning in the room was faulty; it ran for a long time without lowering the temperature at all. The hairdryer was also faulty; I was afraid it would explode. It's an ancient relic from who-knows-when. The room was poorly cleaned; there were cockroaches. The carpet was covered in stains, and the room smelled musty. The toilet flushed, and the lights were faulty too; it took a while for them to turn on. Do I need to ask permission to turn on the lights? The door lock was broken, and the door didn't close properly. Are five-star hotel standards this low now? Are the hotel management even qualified to work in the hotel industry? I'd rather stay at the nearby Atour Hotel now. They haven't addressed these major problems. Service: The front desk service was okay; they helped resolve any issues. Facilities: Very poor; everything is outdated. Cleanliness: Poor. The floor staff were rude; they acted like I owed them millions. They didn't even know how to use the irons provided by the hotel; what's the point of providing them?

The hotel environment is good, the front desk staff is attentive, but the facilities are a bit old, everything else meets the five-star standard. The hotel is located close to the North Station, so we chose this hotel and will consider it next time!