Four Seasons Hotel Shenzhen

I stayed at the refurbished Ritz-Carlton across the street for five days before moving to the Four Seasons. Although the front desk staff were efficient and provided good service, the room felt old and had a musty smell upon entering. The air purifier didn't seem to help much. The hairdryer was also an old model, leaving my hair frizzy the next day – remember to use extra conditioner! At night, the soundproofing wasn't great; I could still hear cars from the street and other noises. Overall, the hardware and facilities felt lacking in many areas. I hope they can renovate soon, just like the Ritz.

I want to thank the hotel staff for resolving my luggage issue. It was my birthday the day before arrival, and they surprised me with a cake in my room, which was a lovely touch. The bed was incredibly comfortable, and the bathtub offered panoramic views. I just love Four Seasons. It was a very comfortable stay.

This hotel has been my go-to choice for business trips for the past decade. How do I even describe it... The service is excellent, and the sleep quality is superb. The pool is also great.

If you've ever stayed at a Four Seasons in Guangzhou or Hong Kong, you absolutely must lower your expectations for the Shenzhen Four Seasons – it's simply not in the same league. Based on my recent personal experience, I've summed up the Shenzhen Four Seasons with 'four failings': poor service, poor breakfast, poor environment (the room had a strong, unpleasant smell), and poor facilities (even a basic electric kettle was faulty, with a lid that wouldn't spring open). Here's how it all unfolded: My original plan was to go to Hong Kong on the 21st, stay at the Hong Kong Four Seasons, then return to Shenzhen on the 22nd and check into the Shenzhen Four Seasons (I had booked a 'Deluxe Four Seasons Twin Room' for 3 nights, from the 22nd to the 25th, totaling 9756 CNY, with the room source listed as floors 25-30). However, I forgot my HKSAR/Macau travel permit and couldn't cross the border, so I had to return to Shenzhen a day early. To manage the cancellation of my Hong Kong Four Seasons booking, I first booked a 'Deluxe Twin Room' at the Shenzhen Four Seasons for that evening (priced at 2147 CNY per night) on the afternoon of the 21st, arriving at the hotel lobby around 4 PM. The front desk staff suggested we wait in the lobby for half an hour to avoid changing rooms the next day, and they would directly arrange for us to stay in the 'Deluxe Four Seasons Twin Room' we had booked for the subsequent three days (which was 1110 CNY per night more expensive than a regular deluxe twin room). We were quite touched at the time, thinking the hotel was very thoughtful and that our room for that night had been 'upgraded'. However, upon receiving the room card, we found we had been assigned a room on the 9th floor – meaning we would also be on the 9th floor for the next three days. I immediately questioned this: my subsequent booking was for a 'Deluxe Four Seasons Twin Room', which was clearly stated on Ctrip as being on floors 25-30. Why was I given the 9th floor? This meant I would be paying 3252 CNY per day for the next three days, but staying in a standard room type only worth 2147 CNY. The front desk staff never admitted fault, only saying we could change rooms tomorrow. I found this absolutely unacceptable: for a hotel of this caliber, to make such a basic error with room types – is it a staff quality issue, or deliberate deception? After checking in, the room had a noticeable odor, the electric kettle was old and malfunctioning, and there were many other unacceptable issues. We promptly canceled our booking for the 22nd-25th that very evening and decisively moved to the Mandarin Oriental Shenzhen – that hotel truly lives up to its price.

This time, my Trip.com booking was a bit odd, split into two parts, so I guess I'll write a bit more. The executive lounge service was excellent, and the coffee was great! As for the room, after the upgrade, it was incredibly spacious! From one direction, you could even see the Ping An Finance Centre, Shenzhen's tallest landmark. A small detail, it seems the hair dryer has been upgraded to a Dyson, which is quite good. One evening, I got back late, so I just had a quick bite at the Japanese restaurant on the 6th floor, which was surprisingly good. The ingredients seemed very fresh, and I didn't feel heavy after eating. Breakfast at the 29th-floor executive lounge lasts a bit longer than the 6th-floor, until 11 AM. After my morning workout, I went up at exactly 11 AM, which was a bit late, but Ms. Carrie was very patient and asked the chef to make me an omelette, which was very kind. Check-out was also very smooth. Looking forward to my next stay!

No need to introduce the Four Seasons brand. The location is excellent, very close to Futian Station, making it super convenient to get to Hong Kong. There are also plenty of shopping malls nearby (Coco Park, PA Mall, etc.), which is a huge plus. The service and hygiene are top-notch, nothing to complain about. It was my wife's birthday during our stay, and the hotel even arranged fruit and a cake, which was a lovely and thoughtful gesture. Although the room facilities are a bit dated, the quality is still very good. Every time I stay here, I sleep wonderfully. This is definitely my go-to place whenever I'm in Shenzhen.

The hotel service was incredibly attentive; they answered all my questions and provided detailed information about the surrounding area, including recommendations for nearby attractions and restaurants. The service at Four Seasons Hotel truly left a lasting impression, and I highly recommend staying here.

I stayed at the Four Seasons Hotel Shenzhen for a temporary business trip, and the attention to detail in their service left a lasting impression. Upon arriving at the hotel entrance, Max, the manager who assisted me with my previous check-in, immediately recognized me and provided exceptional service. His incredible memory for guests truly showcases the high-caliber service at luxury hotels. The guest room had an open layout, offering a nearly perfect stay and rest experience. The sofa lounge area, workspace, and sleeping area were clearly separated, creating a smooth flow that's ideal for business travelers. The bathroom featured a bathtub and a smart toilet, and all facilities were well-maintained, making for a comfortable stay during my business trip. Breakfast was at the FOO restaurant, which boasts a timeless 'old money' design that has stood the test of time. My favorite part was the seating experience; there were numerous semi-private 'booth' style seats that offered great comfort and allowed for an undisturbed dining experience. The breakfast selection was impressive, featuring everything from Kashi yogurt, a wide variety of bread options, freshly made wontons, to Chinese brewed flower teas. It's clear that the Four Seasons invests heavily in its dining offerings, making the early morning breakfast experience for a business trip truly satisfying.

The front desk service was excellent, responding quickly to requests and providing appropriate assistance. The location is superb, situated between two large shopping malls, making shopping and dining incredibly convenient. The breakfast was very plentiful.