Four Seasons Hotel Shenzhen

Hotel environment: 5/5 Service: 5/5 Location: 5/5 Hotel facilities: 5/5 Breakfast: Didn't get to try it as I overslept. Night shift assistant manager's service attitude: 0/5 Last night, something unexpected happened. We checked in at 4 AM, and around 5 AM, the turndown service staff, after ringing the doorbell with no response, swiped their card and opened the door. This startled my girlfriend, who was sound asleep, as she thought I had returned. After we checked in, she fell fast asleep. I quietly went downstairs to the bar for a drink. Then, I suddenly received a message saying someone had opened the door and entered, thinking it was me returning. I immediately rushed back upstairs to check. I believe the room service attendant was just following procedure, so I don't fault them. However, the professionalism and attitude of the night shift assistant manager were truly disappointing. I frequently stay in hotels, so I know to put out the 'Do Not Disturb' sign. But I never imagined that after checking in at 4 AM, someone would swipe into the room for turndown service barely an hour later. I've stayed in five-star hotels for decades and have never encountered such unprofessionalism – assuming a recently checked-in guest isn't in the room. Anyway, she really liked the two complimentary cups they sent afterward, so I won't give you a one-star review. I'll give you five stars, hoping you can be as good as Four Seasons worldwide. Please ask guests if they need turndown service before they check in. I hope to see an improvement next time I visit.

The location is unbeatable, right above a shopping mall, making it super convenient for dining, entertainment, and shopping all in one place. The room is exceptionally well-maintained, and its minimalist style really appeals to me. The toiletries are from Atelier Cologne, which smell luxurious and delightful. The Eggs Benedict at breakfast were a highlight, and the staff even remembered my coffee preference, which made me feel truly valued. A perfect staycation!

Stayed here on Chinese New Year's Eve, and the service was excellent. It was quite busy due to the holiday, so we had to wait a bit for breakfast. Overall, we had a very comfortable stay, and the kids absolutely loved the special perks included in our package! The view from the window was also very nice!

The room was quite spacious! The reception staff were also very welcoming! It was convenient to go downstairs for a stroll and eat. The weather was great, and it only took a ten-minute walk to Futian High-speed Railway Station! The surrounding transportation is also very convenient!

The service, hygiene, and facilities at Four Seasons are all good. There are many restaurant options nearby. On weekend nights, the KTVs in the vicinity can be quite loud and go on past midnight. I'm not sure how this is regulated locally, and I hope to see some improvement.

On vacation in Shenzhen, I missed my return flight. For the first few days, I stayed at the Kaisa Marriott (far from the airport, by the sea), but I didn't want to travel back and forth and risk missing another flight. So, I found a nice hotel nearby. I have to say, the Four Seasons Shenzhen truly lives up to its name. When I checked in, the front desk attendant was incredibly friendly and approachable, which was a refreshing change from the cold, robotic service at some other hotels – definitely worth praising. Then there's the lobby, the natural light is absolutely unbeatable! There's a grand piano next to the bar, and we happened to see someone playing it. The soft sunlight streaming in made for a truly delightful scene, giving me an excellent first impression of the hotel. As for the room, I was very pleased with the fantastic sound quality of the speakers and the superb view. Although it wasn't on a high floor (I personally prefer staying in very tall hotels), the high-rises opposite perfectly conveyed the hustle and bustle of Shenzhen. The hotel's location is also excellent; the Ritz is directly opposite the Four Seasons, it's only about ten kilometers from the airport, and there's a pedestrian street right next door, making it incredibly convenient to go anywhere. Around 10 PM, we had a few cocktails at the lobby bar, and the atmosphere was super chill. Now, for some minor suggestions after listing the pros. First, the lobby bar closes way too early! It stops service at 11 PM. The front desk attendant even joked, "I also think drinks should be enjoyed until the early morning hours." I hope the bar can stay open until midnight so we can relax, chat, and enjoy the Shenzhen vibe a bit longer. Also, I hope the doormen can be a bit more attentive. Since there were four of us arriving in a business van, and each of us had luggage, I wished the doorman would react more quickly and have two more people help with our bags, instead of just one person deliberating on how to carry all our luggage. But these are minor issues. All in all, this Four Seasons experience was a quintessential luxury hotel stay. I hope the hotel continues to strive and maintain the Four Seasons' reputation and service. I look forward to even more delightful surprises on my next stay.