Four Seasons Hotel Shenzhen

As a branded hotel, everything should be perfectly in order. Perhaps because it's a well-known brand, many guests have stayed here, and some facilities might show more wear and tear from frequent use. I noticed in the wellness center on the eighth floor that the shower drain was very slow, leaving my feet feeling unclean. I also saw a lot of water stains on the glass door, indicating it hadn't been cleaned thoroughly.

As a Shenzhen local, choosing to stay at the nearby Four Seasons Hotel for a special occasion was a very wise and satisfying decision. The hotel is located in the heart of Futian CBD, offering iconic views and a panoramic vista of Shenzhen's vibrant and dazzling nightscape from its prime location. The guest room was spacious, bright, elegant, and comfortable, with a well-designed layout and comprehensive high-end facilities. The floor-to-ceiling windows provided expansive views of the beautiful city. The open-plan walk-in closet was excellent. The bathroom was massive, and having two faucets at the vanity is standard for a five-star hotel. The hotel service was exceptional. A special shout-out and thanks to Rica Dong from the Executive Lounge. She proactively called us beforehand to inquire about our arrival time, any room preferences, and advised us that we could check in directly on the 29th floor to avoid waiting. This kind of pre-arrival service was incredibly thoughtful. We've recently stayed at the St. Regis in Luohu, the Four Seasons in Futian, and the Hilton in Nanshan for a few days to celebrate special occasions, and while all are five-diamond hotels, only the Four Seasons made this proactive service call. This detail left a wonderful and deep first impression. Upon check-in, we received small desserts and welcome fruits, along with a handwritten English welcome card from Rica Dong – full of delightful surprises and warmth. The hotel is listed among Guangdong's top culinary hotels, featuring several restaurants offering a diverse gastronomic experience. The Executive Lounge on the 29th floor offers afternoon tea with a three-tier stand, cocktail happy hour, and an Asian and Western-style buffet. From 11:00 AM to 11:00 PM, guests can enjoy a self-service selection of beverages, daily snacks, and fruits. The Executive Lounge staff are youthful, bright, and highly professional. Their service is enthusiastic, proactive, diligent, and very pleasant. Special praise and thanks go to Carrie Chen. The housekeeping staff were very attentive and dedicated, with meticulous and thorough turndown service. Housekeeper Liu Yukun proactively brought glasses cleaning cloths, provided two extra bottles of water with a handwritten note, and even placed a small mat under my cosmetic bag on the vanity – these small details were so thoughtful and touching! Thank you! Comparison highlights the difference. The Four Seasons Hotel's service is incredibly meticulous, thoughtful, and unforgettable. It truly deserves high praise and is a worthy choice! The stay experience exceeded our expectations. A sincere five-star review. I highly recommend the Four Seasons Hotel Shenzhen!

The hotel's location is good, and the staff are very friendly and helpful. The breakfast area is pleasant, and there's a wide variety of food. However, the room facilities are outdated. The power outlet by the bedside table didn't work, so I couldn't charge my devices. For a luxury hotel like the Four Seasons, I was surprised to find an old hairdryer that actually stopped working mid-use. I hope the hotel considers renovating its facilities. Additionally, the dinner selection at the executive lounge was limited. The main course that evening was lamb chops, but they were already cold by the time we dined around 6:00 PM.

The Four Seasons is very kid-friendly, and my child absolutely loved their special room key card. The crib was much larger than those in other hotels, and my child slept well in it. However, the sofas at the Executive Lounge reception for check-in were too soft; you sink so low that it's inconvenient to talk, so I'd rather stand.

The environment, service, and cleanliness are truly of an international standard! Even during the peak holiday season, they maintain efficiency, and any needs are addressed promptly. What truly amazed me was the top-notch bedding! Knowing we were checking in with a child, they thoughtfully prepared kids' amenities, welcome fruits, and a beautiful and delicious LEGO cake. It was full of delightful touches, and our child was absolutely thrilled. A big thank you to the hotel staff and the kind lady at the front desk for their warm hospitality. It was a very pleasant stay!

When I checked in, the duty manager, Rachel Chen, was incredibly thoughtful. My phone died and she offered me a charger. At checkout, someone also helped me with my luggage. The bedding was super comfortable, I had a great night's sleep.

Great location, only a few hundred meters walk from Futian Station, and surrounded by excellent amenities.

First of all, a big thank you to Miley and Max from the Executive Lounge for their warm and thoughtful service! My husband and I were celebrating my birthday on this trip, and when I mentioned it was a birthday trip during check-in, Miley kindly arranged a birthday cake and fruit, which was such a lovely touch! The hotel's bedding has been upgraded, and the breakfast is even better than before. We're already looking forward to our next stay at the Four Seasons!

This hotel in Futian Central District is an excellent choice. First and foremost, it offers perfect value for money. The price is absolutely worth it considering the services, rooms, and facilities provided. The service is great, and as a luxury five-star hotel, it has everything you'd expect. The service is also very attentive. Secondly, the hotel's location is excellent. It's truly a great hotel that's worth revisiting.