Jackson Kong 老江
January 4, 2026
I stayed in the River View Club Suite from December 27-29, 2025. The room was very spacious and comfortable! Upon checking in, I noticed the safe wasn't working, so I called the front desk using the in-room phone. After waiting 30 minutes with no one showing up, I called again and was told someone would be right there to fix it. I then took a bath, and when I drained the tub, the entire bathroom flooded, likely due to a pipe issue. I called the front desk again to report this and mentioned that the safe still hadn't been fixed. I told them I was heading to the Club and then dinner, and that maintenance could enter the room to fix things. After dinner, around 9 PM, I returned to my room. The bathtub issue was resolved, but the safe still hadn't been touched, so I called again. Finally, someone came to fix it.
Overall, it's a very good five-star hotel, and being next to a shopping mall (擅长 can also mean 'good at', but in context 'shopping mall' or 'commercial area' seems more likely here for convenience) is very convenient. The breakfast, lunch, and dinner buffets were all excellent. However, there's a need to improve the seafood quality. My main concern is that the hotel staff need to improve their hospitality. Most of the staff didn't greet guests or smile, which isn't what I'd expect from a five-star hotel.
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