Our experience at Hotel Vasanta was very disappointing and left us with a negative impression of our stay in Barcelona. The room we were given had nothing to do with the photos shown in the listing. Although we booked a first-floor room, in reality it felt like a basement space: there was no natural light at all, very poor ventilation, and a strong smell of humidity and dampness. The environment felt unhealthy and suffocating, to the point that we could not stay comfortably in the room. It is important to mention that we paid around €130 per night, with no indication that the room would be of this type. The listing photos are misleading and do not reflect the actual condition of the room. We asked for a room change, but we were informed that there was availability only for one night. For the third night, no solution was offered, and we were forced to find another hotel and pay an additional €150 for that night. Although a refund request was made through Booking, the property refused it due to the non-refundable policy. However, the issue was not a change of mind, but the fact that the room did not match what we had booked. Regarding the staff, the attitude was polite but without any real effort to resolve the situation. We were told that management would contact us, which never happened. The suggestion to return in the future with a “better price” was inappropriate given our experience. As a positive note, the room was well equipped (towels, bathrobes, iron, water, etc.), but this does not compensate for the basic lack of proper living conditions. We visited for a short holiday expecting a pleasant stay, but we left disappointed. We would not choose this hotel again and do not recommend it.
