The hotel itself is very good. It has a large and beautiful pool (open until dark), a lush green area, and excellent, varied breakfasts. It's located close to supermarkets and not far from Icon Mall. The pathways are paved, and there are cafes and souvenir shops nearby. But…
There's no proper door for the bathroom; instead, there are semi-transparent doors for the toilet and shower. Essentially, even to change clothes, you have to hide in the toilet, which is inconvenient.
There was a small sofa for the child, but no bedding or towels. We asked for them, and they were brought after a second request. Two staff members came and made the bed with four hands, even though we could have done it ourselves.
The pool seemed clean, but the water appeared cloudy with an oily film on the surface, perhaps from sunscreen? It was like that in the evening and hadn't changed by the morning.
There's a private beach area with sun loungers, and towels are provided for both the beach and the pool.
Overall, the impression is very good, and we would return here if we knew the sea wasn't always so shallow. It was quite difficult to swim.
The staff is very customer-oriented. They are accommodating and allow guests to store their luggage. Generally, hotel staff in Bali are friendly and diligent.
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