Let's start with the positives:
The location is incredibly convenient, just across the road from a VIP center. The hotel has a nice design aesthetic; the entrance features photos documenting its development. They offer free Miao ethnic costumes for guests to borrow and take photos (about ten women's costumes are available in the lobby). The batik painting activity, however, is not recommended. Breakfast is decent, meeting four-star hotel standards. There's a welcome fruit plate and complimentary drinks.
Now for the issues:
1. They don't offer guest pick-up/drop-off, and the location pin leads to the park entrance.
2. For two adults, they provided one large and one small pillow. When I inquired, the hotel said this was standard and I had to request an additional pillow (photo attached).
3. The room is small, comparable to the smallest room type at Hanting, with everything in plain view (photo attached).
4. The bathroom handle easily came off (photo attached).
5. The air conditioning panel was unresponsive and the room was freezing; the TV remote didn't work, so I couldn't turn off the screen.
6. After boiling water, the kettle lid accidentally fell into the kettle (photo attached).
7. Although there's a pool, it's an unsupervised large trough with only two sun loungers that smelled heavily of smoke.
Children were entering the water in slippers, and some without swimwear. Needless to say, the water quality was questionable (photo taken without entering the water).
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