This stay was extremely disappointing. Firstly, the hotel management was rather arrogant. Secondly, the room facilities were noticeably outdated, and the security and privacy were questionable.
We booked a 4-bedroom villa for 8 adults and 2 children. A week in advance, I contacted the hotel through Trip to explain the number of guests and offered to add an extra bed for a fee, but the hotel consistently only allowed 8 adults and 1 child. No staff member proactively contacted us, and there was no refund offer. Ultimately, we were forced to relocate two family members during the Chinese New Year holiday, which severely impacted our itinerary and our mood.
The overall price and quality of the hotel were clearly mismatched. Only one room in the villa had a sea view, and the room had a strong musty smell. Fortunately, we only stayed for two nights; otherwise, the experience would have been even worse.
Another minor security incident occurred: the villa had no front door, and half of the whiskey provided by the hotel, which was placed on the kitchen counter, was stolen. This definitely raised concerns about security management.
This was the most unpleasant stay I've had since becoming a Trip member, so I felt compelled to provide objective feedback.
Objectively speaking, the hotel's location and infrastructure were acceptable, but compared to another villa I stayed at in Koh Samui later, the price-performance ratio was significantly lower. Koh Samui actually has many excellent hotels, so I recommend comparing and carefully selecting hotels when booking.
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