The Universal Studios Grand Hotel

We stayed at the Universal Studios Hotel on my child's birthday. It was absolutely fantastic! The hotel decorated the room with balloons and even gave us a Minion cake. Personally, I think the Universal Studios Hotel is much better for photos than the NUO Hotel, even though many recommend NUO for better rooms. But I was already quite happy with the room at Universal Studios Hotel – it was very spacious and clean. The best part is that you can enter the park directly from the hotel. I truly believe that with kids, proximity is key. Being able to enter the park early in the morning means an extra 10 minutes of sleep, which is incredibly important! I will definitely choose Universal Studios Hotel again next time.

The room was clean and tidy, the bedding was comfortable, and it was very quiet at night, ensuring a good sleep. The breakfast buffet was also good, with Minion characters interacting with the kids, which they loved. The Minion cartoons playing in the hotel lobby were a huge hit with the children. The biggest advantage of staying at a hotel in the park is being able to enter an hour earlier and return to your room at any time to rest.

The bed was very soft, though the pillows were a bit firm. I was happy to get a room with Jurassic-themed decor. I do wish the staff would smile more; they seemed a bit cold, even though the service itself was quite efficient. I recommend staying here. You can get in early the next day to hit some popular rides, and then use your Express Pass for a second go-around.

The hotel's location is superb; it's our go-to whenever we visit Universal Studios. Getting in an hour early means we can hit three zones before the main crowds arrive. Plus, you can even snap a photo with the Minions in the restaurant!

This stay was a really bad experience. The lobby was packed when I arrived. I got there a little after 1 PM and was told there were no rooms available until 4 PM, otherwise I could take a room on the second floor. The music from the city street was really loud at night, and then it was noisy again early in the morning. Since I didn't want to wait and had no other choice, I took a second-floor room, and it was indeed very loud. It's completely unreasonable that the room wasn't ready until 4 PM, but check-out is at 11 AM! The hotel also provided some rotten bananas. My child ate about two-thirds of one before we realized it was bad, and now they have a bit of an upset stomach.

The rooms were clean, bright, and tidy, and the service was excellent! Our two rooms were even arranged to be connecting, which was super convenient for traveling with kids! We could also order room service for breakfast, so we just ate and headed straight to the park – very convenient!

First off, I have to complain about the hairdryer – it was absolutely terrible! Seriously, couldn't they provide a better one for guests? It took me over an hour to dry my hair after washing it in the evening, and I still ended up sleeping with wet hair. Apart from the early park access, there's really nothing else good to say. The service was just okay; I even had to go down to pick up my own food delivery, and there wasn't even a robot delivery service. The room itself felt quite old-fashioned, and the TV couldn't even cast content.

Every summer, I take my son to Universal Studios and we always stay one night at a Universal hotel to take advantage of early park admission. This year's experience was as great as ever; the service was warm and attentive, and they even upgraded our room. The kids were thrilled! We'll definitely be back next year.

The hotel is clean, conveniently located, and offers great views from the window. Li Yan from guest relations provided excellent service. I would definitely stay here again if they maintain their current standards.