DoubleTree by Hilton Montgomery Downtown

What has happened to this property? This hotel needs immediate work, improvements. I he bath mat in the bathroom is thread bare, rust around the drain. I had to move rooms 3 times to get only a decent room. One room had no air, the first had a chirpy fire alarm. I could have camped on Madison Ave for this.

We stayed at this property in mid-August 2025 for a quick college student drop-off. The area around the hotel was nice, and the hotel is easily accessible with plenty of self-parking. The staff was wonderful! Unfortunately, our room was underwhelming to say the least. It was extremely humid in the room, which could explain the rust on the sconce lights beside the beds and desk lamp, but it doesn't explain the dust, though. It may also possibly be the reason for the curtains having some sort of residue on the backing that transfers onto anything that touches it. When we were walking to our car in the parking lot we noticed in the windows of a couple of other rooms that they too had this same looking residue on the back of their curtains, which is why we didn't waste any of the little time we had trying to get our room changed, figuring it may be an issue in some of the other rooms as well. There were several other issues as well, like debris along the edges of the flooring in both the room and bathroom, flooring under the b/r sink had stray hairs, holes in the b/r wall, and holes in the padding on the bed's corners, just to name a few. Overall, the room requires a thorough cleaning, improved climate control, and some updates. I reached out via email with feedback and offered to send photos, and they responded, stating that I should hear back from someone within 3 days. However, I have yet to receive a response.

Okay quality for the price. If the price was higher and I had the same experience I would rate it lower. It felt a little dated/dirty and the non-restaurant staff seemed somewhat indifferent which was the biggest disappointment. The area around the hotel is nice which kind of makes up for it. I was traveling for work, otherwise I would have picked another hotel. It's just a basic, average hotel.