Quality Inn & Suites - Jefferson City

Booked through *******. The wrong date auto populated, causing a mix up with the booking. ******* would not refund our money or transfer the hotel stay to the date we needed. So we basically had to pay double for one night. So stupid. This is not a negative review of the hotel, rather booking through *******.

Booked through *******. The wrong date auto populated, causing a mix up with the booking. ******* would not refund our money or transfer the hotel stay to the date we needed. So we basically had to pay double for one night. This is not a negative review of the hotel, rather booking through *******.

Elevators were broken forcing us to walk around the outside of the building to reach our rooms. Rooms were outdated, the television was in need of replacement. Overall the establishment was overpriced for what we received.

Mediocre. Needed repairs in places. Wallpaper needed replacing. Hot tub wasn’t hot. Breakfast was okay. Shower was powerful, that was good. Light fixtures need updating around the pool and elsewhere.

I Really Enjoyed My Stay! I Wished The Hot Tub Was A Little Warmer Other Than That No Complaints

Upon checking we were place on the 4th floor after being in the Quality suites we experienced elevator shut down only to be out of service for 3 days of our stay. We were not able to take proper showers due to hot water shortage, the front desk staff seemed to not care about our concerns and choose not to address our concerns. I ask to be moved to another floor. The front desk clerk indicated that he would inform me once the rooms became available he would let me know only to have disappeared at that day of business. Our rooms never got cleaned I only asked for fresh lining and that service wasn’t provided. I assumed this is a family business it appeared that the family lived in the complex they were provided for and I as a paying customer was treated as I didn’t matter. Guess the family occupied all the lower level rooms and I as a customer had to suffer and be inconvenienced because my customer service didn’t matter to them. I hope they get to read this comment and will decide to meet the needs of your customer.

Our Plans were changed. We could not find a local number, not could we cancel. What a rip off!!!!

The breakfast area was well kept by the staff. The Gym is in need of repairs and update. No functioning Hot tub and indoor pool too cold to comfor use. Room was adequate for overnight stay as a single but would not take a family with small children who might play on the floor.

The staff is extremely inviting. Rooms clean with plenty of room and smell fresh and clean