The hotel facilities are generally complete, with everything you'd expect, except for a lack of tea. The stylish design, however, comes at the cost of a very impractical dining table.
What really stood out, though, was the poor service. The detail page mentioned complimentary hiking poles and maps, which, it turns out, is just a hook to promote their 'boutique tours.' As soon as we checked in and received our map, the front desk immediately asked when we planned to hike Huangshan and if we had booked tickets. At first, I thought it was a thoughtful gesture. However, regardless of whether we had tickets or not, the front desk staff would try to scare us, saying it would be too crowded, take too long to walk, and involve long queues. They insisted we shouldn't enter via the South Gate, but instead take their 'boutique one-day small tour' via the North Gate, which included a small train ride and an extra charge. After we declined, their attitude noticeably changed; they became dismissive and unhelpful with any further questions about routes.
Beyond the aggressive upselling, the front desk felt more like a decoration. When asked how to get to various attractions, their standard reply was that they didn't know and advised us to check relevant mini-programs for times, even claiming they didn't know the names of these mini-programs. When we requested any room service (like laundry), their consistent response was that the service wasn't available.
On the second day, we asked for our room to be cleaned, but aside from making the bed, they didn't even bothering to remove the takeout boxes from the room.
The hotel breakfast was very limited, and the service was poor. After we checked out, a passing driver told us that for the same price, we could have stayed at hotels like Hilton or Hanting, which offer better facilities, much better service, and even provide small gifts upon departure.
I strongly advise against prioritizing this hotel when making your choice.
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