DoubleTree by Hilton Hotel Chongqing - Nan'an

There is an ice bucket in the room, but no ice trays to make ice. What is the point of having an ice bucket then? The minibar only provides complimentary bottled water, coffee, and tea, with no sweet soft drinks, alcoholic beverages, or snacks. Furthermore, the bottled water is Purejoy, a low-end brand—even Nongfu Spring would be better than Purejoy. The shower gel, shampoo, and other toiletries in the bathroom are fixed to the walls next to the shower and the washbasin, and cannot be moved. There are no toiletries provided by the bathtub either. May I ask how I am supposed to use the shower gel and shampoo while taking a bath? When ordering in-room dining, the staff member was unfamiliar with the specific breakfast items and had to check on them temporarily. Placing an order for in-room breakfast took a full ten minutes, which is very inefficient. Moreover, the staff stated that breakfast time is peak dining hours, so they couldn't guarantee that the in-room delivery could arrive at the requested time. (With this kind of room service, they still charge an extra 15% service fee—I really wonder where the service is reflected.) All of the above shortcomings are inconsistent with the brand prestige of Hilton.

We had a wonderful stay. The room was clean and hygienic, the bedding was comfortable, and the location was very convenient. On the night of our check-in, the air conditioning wasn't cooling enough. After contacting Niki at the front desk, an engineer came up to check the temperature within just over ten minutes. The response to the issue was prompt, and the service was reliable. Highly recommended!

The service was attentive and meticulous. During my stay, I received a warm welcome from the duty manager, Lewis. After checking out, I realized I left something in the room, and they thoughtfully arranged for SF Express to mail it back to me.

I booked this for a friend, and they were really pleased! They specifically asked me to leave a good review for the hotel, and especially wanted to thank a duty manager, Manager Song, for helping them out with a small issue. The hotel lobby is grand and bright, and the location is excellent and easy to find, right in Shanghai City. It's super convenient for dining and entertainment nearby, making it perfect for visitors from out of town!

Although I encountered several minor issues during this stay, such as waiting almost 20 minutes to check in, discovering a leak in the room after entering, and having trouble with the room card not working for the elevator, I was initially a bit disappointed. However, the duty manager's handling of the situation was exceptionally impressive. Their attitude was sincere and patient, they responded quickly, actively coordinated a room change, communicated appropriately throughout, and made every effort to compensate for the rocky start. The new room was clean and comfortable, with good bedding and bathroom facilities. The location was convenient for getting around, and the in-room supplies were well-stocked. While there are definitely areas for improvement regarding the hardware, the excellent service attitude largely offset the initial negative experiences. They didn't pass the buck when issues arose but genuinely addressed the guest's needs, turning the entire stay into a very pleasant one. I highly commend the hotel's service and will choose to stay here again for future trips. A big thumbs up to Risa for her continuous care! 👍

The room was great, and the front desk staff were highly professional and provided excellent service. The mall downstairs is under renovation, with many areas cordoned off, which was a bit inconvenient. Overall, it was still a good experience.

This stay exceeded my expectations; it truly lives up to its five-star standard. The lobby is elegantly luxurious and grand. Risa was warm and attentive, making the check-in process efficient and quick, providing thoughtful service throughout. The room was spacious and clean with excellent natural light. The bedding was soft and comfortable, and the bathroom facilities were complete and well-maintained, looking almost new. The toiletries were high-quality. The dining experience was exquisite, and the breakfast offered a wide variety of authentic options, with staff responding promptly. The hotel's location is convenient, the environment is quiet and refined, and security is excellent, creating an overall fantastic ambiance. It's suitable for both business trips and vacations, with every detail reflecting a high-end quality. The value for money is exceptional. I will definitely choose this hotel again on my next visit. Highly recommended!

Extremely satisfied, five-star rating! Kiki's (sound) professionalism and patience during check-in left a great first impression. My three-night stay was very comfortable. I'll definitely rebook when I visit Chongqing again.