My recent stay at Lagen Island Resort was nothing short of extraordinary. If there were a rating higher than five stars, this resort would deserve it.
From the moment we made our reservation until our departure, every touchpoint was seamless, thoughtful, and truly world-class. The level of service, attention to detail, and genuine hospitality exceeded all expectations.
The room amenities alone were remarkable. I was pleasantly surprised to find three types of mobile charging cables readily available, a Dyson hair dryer, and a nightly turndown service complete with a printed bedtime story page—a charming and memorable touch. The toiletries featured a relaxing signature scent, while the vanity and dental kit containers showcased beautiful Filipino-inspired craftsmanship. Every corner of the room reflected thoughtful design; there were no empty walls, only stories and artistic elements that celebrated the Philippines and its rich culture.
One of the highlights of our stay was the complimentary excursions that allowed us to discover the stunning islands surrounding the property. These experiences made our visit even more meaningful and memorable.
I would like to extend special recognition to Mike from the restaurant team. His talent and passion for hospitality truly stood out. Not only did he provide exceptional food service and demonstrate excellent product knowledge, but he also shared valuable recommendations on the many activities and attractions that El Nido has to offer. To top it all off, he is a wonderful singer who added even more warmth and charm to our dining experience.
A heartfelt thank you as well to Arnel and Aldrin, who were outstanding excursion guides. During one of our kayaking activities, they noticed that my aunt was uncomfortable with her seating posture. Without us even having to request it, they thoughtfully arranged a kayak with a backrest for our next day's excursion. This level of attentiveness and care speaks volumes about the resort's commitment to guest comfort.
The unlimited drinking water available throughout our stay was another thoughtful convenience, and communication with the reception team was impressively responsive—almost 24/7 and always in real time.
Overall, every peso we spent was absolutely worth it. Lagen delivered not just luxury accommodations, but a complete experience built on authentic Filipino hospitality, thoughtful details, and exceptional service. We left with beautiful memories and a strong desire to return.
Thank you to the entire team for making our stay truly unforgettable. We look forward to coming back soon.