The service was incredibly attentive. From the moment we checked in, they helped with our luggage and escorted us to our room. The room was very clean, and the housekeeping staff genuinely looked out for guests, rather than providing service just for a good review, regardless of whether guests actually needed it.
We stayed for three nights. On the second day, when the cleaning staff saw us making tea in the room, they immediately brought two large bottles of drinking water, saying it would be more convenient for making tea than the small bottles. This attention to detail really touched us.
Also, when the butler asked if there were any issues with the room, we honestly couldn't find any major problems; everything was quite good. The only thing was the Wi-Fi signal was weak. Since I usually use mobile data, I didn't ask them to come check it. I thought that would be the end of it, but the butler took it very seriously. The next day, they found a technician to fix the Wi-Fi. They really treat guest feedback with importance, even though I had already forgotten about it myself.
The restaurant on the seventh floor of the hotel deserves high praise. It's no wonder it's been featured on Dianping (a popular review platform). The dishes, service, and ambiance are all impeccable. Highly recommended!
I'm mentioning the room view last, not because the view isn't good, but because I believe a good view is the smallest of its merits. From the room's balcony, you can see the Twin Towers, the lake below, and distant mountains. Both sunrise and sunset are truly worth experiencing. However, a good hotel environment can be achieved simply with a good location, whereas the service details I mentioned above truly make guests feel comfortable, with no subtle hints for a good review from check-in to check-out.
My genuine experience is that every staff member is diligently performing their duties, not just striving for a so-called good review.
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