Our transfer took about an hour and a half, including dropping off other holidaymakers. On arrival, we had lunch at the pool bar. Prices were reasonable and the service was very quick considering the time of day. The staff were friendly and understood that we didn't have a room number yet as we'd only just arrived, so we simply paid by card. Our room was ready at 3pm. Our Junior Suite was right at the top of the hills, so reception arranged for their driver to take us and our luggage up. The driver even brought our bags right into the room — brilliant service. One important point: this is definitely not a resort for anyone with significant mobility difficulties. You can easily do 500 steps just getting to the restaurant! Our Junior Suite The Junior Suite was probably the largest room we've ever stayed in. The only slight oddity was having the TV positioned in front of a mirror. Everything else was excellent. We never ran out of toilet paper, coffee or towels, and the kettle was absolutely spotless. The safety deposit box key is obtained from reception with a refundable €25 deposit. The mini fridge was stocked and, to be honest, the prices were very reasonable — €3.50 for a can of soft drink, for example. It appears that Italy itself provides the full-sugar, rather than sugar-free, versions of Coke, Fanta and other drinks as the first choice! The Restaurant The restaurant was happy to take our order in the evening, with three choices available, including a vegetarian option, plus two separate children's choices. The food was superb. Not one disappointment throughout our stay. Beef medallions, smoked pork... our picky teenagers tried everything and ate the lot! NOT A FRIED CHIP IN SIGHT — WOO! The salad bar was amazing, with loads of choice. It was never overly busy and there was plenty of space to move around comfortably. Desserts and fruit salad were also plentiful, with plenty of choice. And whatever you do... DON'T MISS THE GRAND BUFFET — AMAZING! Indoor Pool & Spa The indoor pool is well worth booking, particularly for families wanting a break from the noise of the main pool. It has a really calming atmosphere. The staff were lovely and, just like the rest of the hotel, the area was exceptionally clean. I would have liked to try some of the treatments, but unfortunately we never got around to it. Cleanliness & Service Cleanliness was amazing. Our room was cleaned and our towels changed every day. I genuinely can't understand why people moaned! The staff were fantastic — friendly, helpful and understanding of everything we needed. Again, I can't understand why people moaned! The whole resort is extremely well maintained. All the toilets we used were clean, tables were cleared quickly and everything felt looked after. The views are amazing, there are plenty of areas to sit and relax, and the evening entertainment was lovely to listen to as we made our way back to our room. The Restaurant Team The waiters and waitresses, particularly Anabella, c