Unbeatable location, but seriously disappointing when things went wrong
Let's start with the biggest win: this hotel is smack-dab in the middle of absolutely everything! You literally cannot ask for a better spot – walking distance to all the main attractions, restaurants, and transport. For location, it gets a perfect 10/10.
Now for the tough part. We had the really bad luck that the hotel experienced a major water supply issue during our stay. And I mean major – we couldn't use the toilet, take a shower, or even wash our hands. For any traveler, that's a complete nightmare and honestly unacceptable for a hotel stay.
To give them some credit, the hotel did try to smooth things over by offering our entire family free breakfast as compensation. While the gesture was nice, I have to be blunt: free breakfast just doesn't cut it when you can't perform basic daily necessities. For the level of inconvenience we endured – not being able to shower or flush the toilet – the hotel should have offered a much more appropriate solution, such as a partial refund for the affected night(s).
My verdict?
Book this place for the incredible location – you won't beat it. But my strong advice is: if anything major goes wrong during your stay, don't settle for a free meal. Push for proper financial compensation, because a few croissants and coffee simply don't make up for not having running water.
Great spot, but they really need to step up their customer service game when serious issues arise!
