Hoshino Resorts RISONARE Tomamu

It's great, but it's definitely an older property. You have to take a bus for dining and other amenities. So, I recommend choosing the colorful green tower; there are more entertainment options there and it's cheaper. This room was expensive, and they were very strict about the number of guests. Even a 10-year-old was charged IDR 11 million for 3 days, even though the room was quite large and there wouldn't have been an issue with kids.

If you're not planning on skiing, definitely don't book this place. We stayed here, but since we don't ski, the value for money was extremely low. However, we did experience heavy snowfall while dining in the restaurant, which was absolutely beautiful and created a great atmosphere.

Second visit, and it still feels unique, but the price is quite high. They really should update the toilets and wallpaper. The air conditioning was a bit noisy, and the staff's solution was to cover it with a towel 😂

Hoshino Resorts has a great reputation, and the resort itself is indeed massive, but its size shouldn't excuse poor management! We stayed for two nights in a quad room. On the second day, we needed housekeeping. I called the front desk in the morning and even went down to tell them in person. I repeated the request countless times throughout the day in Mandarin, Japanese, and English, and the front desk staff assured me housekeeping would come by 6 PM. However, by 9 PM, after we returned from dinner, our room still hadn't been cleaned. I don't believe this was an accidental oversight! We also pre-booked Japanese breakfast, but when we arrived at the restaurant, they claimed we had no reservation. I clearly watched the front desk staff process our booking on the computer during check-in, so this was incredibly frustrating! For such a high price, and after specifically requesting a high-floor room with a good view when booking through Trip.com, we ended up with a low-floor room with absolutely no view, just trees. It's truly disappointing! The room was also very old with zero soundproofing, and having four people share one bathroom was a very unpleasant experience.

The hotel has numerous facilities, but there aren't many choices if you don't use a mouse. It's worth recommending, though the price is a bit high.

Luxurious 👍🏻

Great location with many facilities, though it lacks a gym. Everything else was satisfactory. The room was very spacious, and my child loved it. There were plenty of restaurant options, and the food was delicious. Transportation was also convenient; you can book direct buses to Sapporo and New Chitose Airport online.