Hoshino Resorts RISONARE Tomamu

I booked the same room as eight years ago, which is 100-120 square meters. However, the room cleaning was just mediocre; they hastily tidied up the bedsheets and changed the towels, and that was it. The forest breakfast at NINIPURI ends at 9:30 AM, but they basically stop allowing entry at 9:01 AM. On the first day, not knowing this, we went at 9:15 AM and were turned away. We had to go down to HALU for breakfast, which was a 15-minute walk, and the food quality couldn't compare to NINIPURI. This hotel isn't suitable for those who like to take it easy; it's more for early risers and people who don't mind queuing. However, one thing I must commend is the excellent front desk service. On our last day, we checked out at 10:30 AM, but a package I sent from Shanghai hadn't arrived yet. I provided the address of our next hotel, and they arranged to forward it, handling everything very smoothly. They even called my next hotel in advance to inform them about the incoming package. Nevertheless, the room cleaning was indeed very sloppy, and the replenishment of toiletries wasn't as diligent as what I've experienced at the Tokyo Prince Hotel or The Ritz-Carlton, which doesn't justify the price. I probably won't stay at this Hokkaido hotel again. This time, we had a private car, so we didn't use many of the hotel's facilities. The hotel is also showing its age.

Will definitely visit again during the winter skiing season.

It's great, but it's definitely an older property. You have to take a bus for dining and other amenities. So, I recommend choosing the colorful green tower; there are more entertainment options there and it's cheaper. This room was expensive, and they were very strict about the number of guests. Even a 10-year-old was charged IDR 11 million for 3 days, even though the room was quite large and there wouldn't have been an issue with kids.

If you're not planning on skiing, definitely don't book this place. We stayed here, but since we don't ski, the value for money was extremely low. However, we did experience heavy snowfall while dining in the restaurant, which was absolutely beautiful and created a great atmosphere.

Second visit, and it still feels unique, but the price is quite high. They really should update the toilets and wallpaper. The air conditioning was a bit noisy, and the staff's solution was to cover it with a towel 😂

This hotel feels like a scam, luring people in under the guise of a resort just to spend money. On a very hot and sunny day, despite booking an expensive suite, the air conditioning in the bedroom was broken and unusable, making it uncomfortably hot. The hotel did not adequately resolve the issue. Furthermore, the resort area is enormous, and many facilities are inconvenient to access. The pathways feel eerie and spooky. Dining is inconvenient; many places require reservations, and without one, you can't eat. It was not a good resort experience. Also, the food is very expensive. This was one of the most expensive hotels on our trip, but it provided the worst experience.

Hoshino Resorts has a great reputation, and the resort itself is indeed massive, but its size shouldn't excuse poor management! We stayed for two nights in a quad room. On the second day, we needed housekeeping. I called the front desk in the morning and even went down to tell them in person. I repeated the request countless times throughout the day in Mandarin, Japanese, and English, and the front desk staff assured me housekeeping would come by 6 PM. However, by 9 PM, after we returned from dinner, our room still hadn't been cleaned. I don't believe this was an accidental oversight! We also pre-booked Japanese breakfast, but when we arrived at the restaurant, they claimed we had no reservation. I clearly watched the front desk staff process our booking on the computer during check-in, so this was incredibly frustrating! For such a high price, and after specifically requesting a high-floor room with a good view when booking through Trip.com, we ended up with a low-floor room with absolutely no view, just trees. It's truly disappointing! The room was also very old with zero soundproofing, and having four people share one bathroom was a very unpleasant experience.

The hotel has numerous facilities, but there aren't many choices if you don't use a mouse. It's worth recommending, though the price is a bit high.