Aspen Suites Hotel Juneau

The booking process was very stressful. I was trying to book directly through the hotel and I kept getting directed to a third party. I’ve had bad experiences with ******* and prefer to book directly with the hotels. The hotels were showing full for July 2nd, apparently due to the holiday. I found the Aspen Suites and booked it for $258. I felt that it was extremely expensive for what seems like a budget hotel. I understand the supply and demand concept but I felt that I was being gouged. When we arrived at the airport I tried calling the hotel to see if they had a shuttle and I couldn’t get through. It was around 8:30 pm (not like it was the middle of the night). We ended up taking a taxi. When I checked in, the lady was not pleasant at all and not very helpful. I signed a paper that stated the rate for the night as. $228 including tax. I asked for a copy and she refused. The next day I spoke to the manager, who was not unpleasant and he explained the process of booking through a third party which I already knew. Obviously, my first impression of Juneau Alaska was not good. The next day I realized that the majority of the people were not friendly. In general they are not tourist friendly at all. First and last time for Juneau and definitely the Aspen Suites hotel!

The air conditioning in my room didn’t work when I first arrived. But it was fixed within an 1/2 hour. Comfortable rooms and very helpful friendly staff.

Nice, comfortable stay near the airport. The hotel is a bit isolated and there are not many food options within walking distance. We took an Uber to a restaurant for dinner several miles away. The hotel has no shuttle service so a taxi/Uber is needed to get to the airport.

Pros: room was clean & comfortable, appliances worked well, housekeeping was good, convenient to airport Cons: no hotel entrance auto-opening doors for elderly or handicapped, someone would have to open the door and hold it open, no breakfast offered, front desk has limited hours Neutral: 15-20 minutes from downtown, spacious rooms

5 minutes from the Juneau Airport, but you must call a taxi company to take you there, no shuttle. Walking is theoretically possible but only for the ambitious. Phone communication with hotel front desk was with non-native speaker and hard to understand. On-site front desk staff at arrival was non-existent but to be fair was elsewhere doing maintenance, so I had to search for them. The Hotel Desk is only open from 7am-11pm, this is not specified on the listing - problem if you have a late flight or flight delay. We arrived on a 9:30pm flight and made it with only 20 minutes to spare - only fine if you have a rental car or prearranged transportation. No access to city bus. Clean but bland decor, bed was comfortable. Only Coffee and Tea are provided in the morning. Front desk recommended Uber for ride downtown but a taxi was more economical.

They refused to honor my ******* price that i booked. I had proof in my app and they charged me a much higher price. Who at ******* can help me?

My stay was great as usual! They let me do an early check in, which really helps when you come in on the early morning flight. The room was well stocked and clean and I really liked the convenience of the exercise room. Looking forward to the next stay here.

Horrible they cleaned my room and stole my medication, now they are trying to look at camera footage to track back, horrible non communication nobody called me to ask about my stuff everything else was there except that.

Room was clean and spacious. Staff was super helpful and stored our fish in their freezer with zero issue. Also near the airport which is very convenient. That being said, near the airport means it's not near the tourist part of town (a $30 uber ride away).