Cairo Marriott Hotel

My stay began with an extremely disappointing and humiliating experience at the front desk—one that was serious enough for me to consider cancelling my reservation and leaving the hotel altogether. Fortunately, the outstanding professionalism and leadership of the management team completely transformed my experience. I would like to express my deepest appreciation to Mr. Ayman Hossam, whose exceptional handling of the situation demonstrated genuine care, respect, and a remarkable commitment to guest satisfaction. His personal attention, empathy, and decisive actions not only resolved the issue but also restored my confidence and made me feel truly valued as a guest. I would also like to extend my sincere thanks to Mr. Nour, the Night Duty Manager, and Mr. Hannawy, the Night Shift Manager, whose support, professionalism, and dedication played an essential role in turning what could have been a ruined stay into a genuinely enjoyable one. Their teamwork, calm approach, and willingness to go above and beyond reflected the high standards of hospitality that I have always associated with Marriott. As a Marriott Gold member, I was genuinely surprised that such an unfortunate incident could occur in the first place. However, I was equally impressed by the way the management team took ownership of the situation and worked tirelessly to make things right. Their efforts not only salvaged my holiday but also reaffirmed my trust in the Marriott brand. Please extend my sincere gratitude and recognition to Mr. Ayman Hossam, Mr. Nour, and Mr. Hannawy. Their dedication, professionalism, and genuine hospitality deserve the highest praise. Thank you, Marriott, for continuing to value guest feedback and for having leaders who truly understand the meaning of exceptional customer care.

Honestly, the stay was disappointing. The floors were not well maintained, and I found the bathroom to be in a very unpleasant condition. The shower tap was leaking, which made things worse. The breakfast was also poor. The juices were not fresh, and everything that was offered tasted bland. On top of that, the experience at the pool bar was frustrating. Every time we ordered something, the waiter kept coming back repeatedly to ask if we wanted to order again or to make us pay. During the two days we spent by the pool trying to relax and take a nap, we were constantly disturbed and woken up to be asked if we wanted anything. The iron should also be replaced as it is in poor condition. It ruined a pair of beige trousers and a white shirt while I was ironing. We only stayed for two nights and did not want to be difficult guests, but in hindsight we should have raised these issues, especially considering this is a 5-star hotel and we paid for that level of service. Overall, this was not a relaxing or enjoyable experience.

Excellent hotel, with great amenities and top level staff. Cleaners in particular were so nice and welcoming Had a really good start here and will definitely come again

The staff are extremely helpful. The place is beautiful though you can see some slight traces of the long history of the hotel.