Having traveled to so many places, especially Japan, which I visit several times a year, this is the first time I've written a serious review, and the first time I've given a bad one. During check-in, it seemed I hadn't mentioned our requests for a quiet place away from the elevator. They gave us a corner room next to the elevator (the worst location, not even across the Kamo River). Before going to bed, we found many bloodstains on the mattress and sheets. The staff immediately asked if these were there before check-in. After I patiently explained the situation, she offered many excuses and insisted we stay in one room temporarily without moving our luggage. She claimed the hotel was fully booked and wouldn't change rooms. However, according to subsequent negotiations, there were actually many vacant rooms. After repeated negotiations by Ctrip customer service from the night of check-in until noon the next day, the hotel reluctantly agreed to change rooms. Of course, there were many rounds of negotiation and many disgusting solutions offered, which was extremely unpleasant. Finally, I mentioned my Black Diamond membership, and the hotel reluctantly changed us to a room on the other side (closer to the Kamo River) away from the elevator, just on the lowest floor. They also gave us two days of breakfast as an apology. To be honest, I didn't care about breakfast; if I weren't a Black Diamond member, I probably would have been completely disappointed. Even if they had changed our room immediately that evening, I would have accepted it. But after all this communication, and even having to emphasize that I needed a Black Diamond membership to get a room change, I was truly disappointed. Furthermore, at breakfast, we ordered teriyaki chicken for our child, which arrived medium-rare. Because it was for a child, I asked the hotel to cook it well. Having been to so many hotel restaurants, this is the first time I've ever seen a staff member encourage a child to eat raw meat, especially chicken. The staff member came over and told us it was Japanese chicken and definitely safe. His response was incredibly mean. It wasn't for us; it was for a child. How could he emphasize that Japanese chicken is safe?! My husband and I have eaten a lot of Japanese chicken sashimi, and in all my trips to Japan, this is the first time I've heard of feeding a child raw chicken. In short, everyone, I never want to stay at this hotel again. It has even lowered my opinion of Japanese hotels. If I weren't a Black Diamond member, this trip would likely have been filled with frustration and discrimination. Consider this your experience.
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