The Westin Washington National Harbor

Great food! Great service! The staff were nice to me. After a long tiring working day, this hotel is a good choice for business travel. It is right at the harbor and next to all types of delicious restaurants.

The staff was excellent and very friendly. I arrived a bit early. The staff made me feel comfortable while waiting for my room.

Unfortunately, we were not happy with our stay and our frustration bled over to the next day. We checked in at 6 PM and by 7 PM. We noticed our bedding was dirty and had two stains. We called the front desk talk to them multiple times they offered for housekeeping to come and replace our bedding which we originally said yes to, but it took my husband to go downstairs to confirm that they were going to do that. At some point, they offered free breakfast. We thought that compensation wasn’t enough for us finding our sheets dirty given the fact that we could’ve purchased that same breakfast for $10 on *******, which is where we booked the hotel. The manager said that she gave us a call at some point, but while housekeeping was there, they accidentally took the room phone from the room with all the sheets that were dirty. Since the manager was out in the morning and wasn’t going to report to work till about 11 o’clock to 1 PM, I decided to call once I got home. Unfortunately, she said that there wasn’t any other compensation, other than the breakfast and that they couldn’t offer any refund because we decided to stay. The manager wasn’t apologetic for our situation and was condescending. If the situation would’ve been handled in a different way, I could see myself returning, but unfortunately, they lost a customer. I only have the ability for 1500 characters here so I would say more, but ******* treated us more like a customer than the Westin.

Thanks for a great stay! Used to National Harbor as a conference location, so was surprised by how much fun it was for a family weekend. Had a great stay at the Westin - rooms were clean, staff was super responsive and nice, beds were comfortable. There was even a wedding and reception in the lobby/restaurant, and you'd never even know once you're in your room. And, can't beat the view!

They have me two small beds when I had booked a king. Room smelled bad. Overall not a great experience

Just located in the perfect spot of the National Harbour. Its convenient, clean, and provides great service every time we come