Courtyard Charleston Downtown/Civic Center

First of all, ********** website lists in the amenities that there is free parking. One of the reasons I booked the room. There isn’t free parking. Second, the room had a drain stopped up that I had to report several times and get worked on several times to finally get it fixed. The manager wasn’t helpful at all about the free parking question. Basically told me it wasn’t his problem and to contact **********. They can honor the reservation but not the rest of the amenities listed in said ad. This will be the last time I book that hotel and probably be the last time I use ********** since their ad listed it wrong and cost me even more money. My cousin booked through ********** and got a bigger, nicer room a lot cheaper. That’s still a head scratcher

This is a clean, well kept hotel for the business traveller that can expense everything. It is not geared towards families passing through town on spring break. Parking is an added fee which was surprising considering it's an open parking lot. Breakfast is also an added fee and 5 - 20 oz. drinks out of the snack area were double what you would expect to pay at a convenience store or gas station. There are several restaurants within driving distance and a Starbucks just across the street. I booked at this hotel because it offered a single room to accomodate my family of five but I'll look elsewhere when travelling in the future to avoid the additional costs.

Ver clean and comfortable bed. The only complaint, we had to pay an extra $10 for parking on the property. ☹️

Clean facility, pool was great for kids. Staff was friendly. Check out at noon is a huge plus. Will stay again ! Wish parking was free.

5 stars for sure. My only complaint is my booking said free parking and the hotel made me pay for parking. Free parking/ or parking included was one reason why I booked this hotel.

Room was fine and staff were friendly. The company has decided to raise room rates and charge for parking and it no longer worth the cost. Also the tv remotes basically don't work about 75% of the time. You have to repeatedly press a button and hope it will respond.

Courtyard staff has been excellent. They go above and beyond. The room was spacious and the view of the river was awesome. Great location in Diwnton Charleston, WV.

No complementary breakfast or complementary dinner no complementary anything except for coffee in your room. Everything cost a lot of money. I would rather stay at other motels like that.Daury who offers a lot of free amenities, and the beds are very comfortable

Stay here often and consistently friendly, clean and quiet. Love the Bistro and firepit. Very convenient.