Renaissance Montgomery Hotel & Spa at the Convention Center

We stayed in the hotel for 10 nights, and I am so sorry to say, I had to fight every day for towels, housekeeping (our room was only cleaned 5 times during our stay). We are an elderly couple and booked a Handicapped room. The shower seat threw water all over the bathroom floor. The hotel could not fix this, so we asked for 2 extra bath towels in order to absorb the water so as not to slip. Between begging for towels and house keeping -we were totally frustrated and exhausted. The Front desk was very apologetic but never fixed anything. Towards the end of our stay I shopped for toilet tissue,kleenex,mouthwash and soap. We received nothing from the Hotel in spite of asking numerous times. The only7 housekeeping we received was -emptying our trash bins and resetting our thermostat to 62 degrees - We would come back in the evening to a freezing room (unmade). We must ask the question why? Was this Elder abuse? Handicapped bias? How sad that a Hotel of this caliber behaved in this manner.

Bathroom supplies lacking; no hair dryer; no fan to eliminate moist and fog. Coffee machine didn’t work. No way to contact housekeeper or desk by room phone.

Only one lady working the check in desk with several people in line. They she tells me I don't have a room available. Comes back after talking with the manager to tell me they oversold the double queen rooms and I have a king room with three people. I booked this room weeks in advance. Very disappointed!

Our room was exceptionally clean and spacious. We had dinner at the downstairs bar and it was great, along with the service. Really liked the ability to order our car (valet) via link sent in text. Would love to come back and stay again.

Had a great stay on Christmas Day, close to everything that I had planned to get to. Awesome place.

Very clean, the staff was friendly and the atmosphere was welcoming

Check in was quick and flawless-receptionist was so friendly & welcoming. The hotel is gorgeous-Christmas decorations were beautiful. Room was spacious & super clean.

Staff was amazing. The property is beautiful and accommodating. Rooms were very clean and the views were incredible on the 11th floor.

Very disappointed for a top hotel, no trash bags in the trash cans, fitted sheet on the bed was the wrong size, too small, no QR code or menu in the room to order from the restaurants and what’s up with only one microwave per floor in the ice machine room