I booked a luxury triple room a few weeks ago, but upon check-in, I was assigned a tiny single room. I pointed out that a foldable bed hadn't been installed, which they attributed to an oversight. They said they'd add one shortly, but the single bed was only 1.7 meters wide with no extra space. I was then moved to room 1551 on the 15th floor, which still only had one 1.7-meter bed. It had a small living area, but the overall space was still cramped. Adding a foldable bed would completely block the aisle, making it far from a standard triple room, let alone a luxury one.
The hotel staff claimed all their triple rooms are like this, with a foldable bed added. They said if I didn't want the foldable bed, I'd need to go downstairs to sign a waiver. They stated that this room type always comes with a foldable bed and that if there isn't enough safe distance, it's not their problem. They asked me to sign to willingly forfeit the foldable bed, also mentioning that it was an oversight by busy colleagues who forgot to set it up. However, I booked a triple bed, not an extra bed. The room type didn't match what was advertised, which is false advertising, and the experience was very poor. The room type was not as described, the room space was severely reduced, and the actual view was very different. If you're a group of three, definitely avoid this hotel; the value for money is extremely low. I suggest the hotel verifies room types before arranging check-ins and matches the room capacity to the number of guests. Don't let concert-goers go through this hassle; improve the check-in experience.
When I asked for directions, the front desk told me to ask the concierge, who then read a floor plan, indicating they didn't even know the way themselves! I'd give the service 0.5 stars only because there's no option for negative stars!
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