Surety Hotel, Autograph Collection

Poor lighting, couldn’t figure out how to just turn on 1 light. Bathroom lights to bright to keep light on all night. You should install small night light in bathroom. Refrigerator too small and u need coffee maker in room Beds comfortable, bedding cozy, and quiet room. Thanks for great weekend in Des Moines.

Room was nice and clean. We did eat at the bar which was also very good and friendly staff!

This room felt very overpriced for what it was. We had a difficult time with the old fashioned tv system, remote was chewed up from someone’s dog, huge crack in our room mirror, Hotel lobby water was pretty gross too.

As always, the property was spotless and the staff outstanding in their helpfulness. Quiet rooms, downtown location, in-stay excellent dining. Valued the valet service and a below market cost for the stay. Check it out.

We love staying here when we’re in Des Moines. There’s a little coffee shop in the lobby, a great restaurant attached and a heated parking garage (they validate parking). The rooms are gorgeous, the hotel is clean, the lobby is beautiful, and the people who work there seem to genuinely like their job.

Nice hotel, cool furnishings. Could’ve been a little better in the cleaning department, but not terrible. The front desk staff were great! Pleasant and welcoming, and it was really busy when we checked in.

Clean, comfortable hotel, convenient to Casey center. Friendly and helpful staff, good breakfast available in attached restaurant

Did not have breakfast. I stayed in Des Moines for the Paul McCartney concert. I was hoping your bar would be open after the concert as many people wanted to continue the party. Lots of people standing in the lobby talking about concert and if the bar or a coffee bar would have been available that would have been perfect. Our room was awesome and your staff is very friendly.

The hostess at the restaurant and several staff were very rude to myself and our friends, who were also staying at the hotel, when basic questions were asked and when we asked for a table at the restaurant. Additionally the manager at the bar said he would refund a portion of our breakfast as it didn’t appear for over an hour and only came out when we were getting the bill. I never received a refund. I think they were understaffed or were overwhelmed by hockey players and a wedding taking place that same weekend. Pretty disappointing as it’s a stylish hotel. It’s been a very long time since I received such poor hospitality.