AC Hotel Palacio de Santa Ana

Everything was good. The service was excellent. The facilities were wonderful. The food was yummy.

Far exceeded expectations. The room was comfortable with an amazing view of the river. The hotel property is in a historic, what looks like a convent. Free parking. Super friendly staff.

Parking was excellent especially for our transit van. The hotel reception lists were professional, helpful, generous and friendly. The room was spacious, clean and comfortable with a lovely view of the river. Wish we could have stayed longer. Would love to visit again another time.

Beautiful and great hotel in the heart of the Ribera del Duero wine region.

Unfortunately we were given two rooms adjacent to the staff entrance. Staff were arriving from 5am and continuously pressing the electronic buzzer which was way too loud and could be heard from our rooms. To make matters worse some of the staff would hold loud conversations impeding a good nights sleep. The staff attitude when we complained was one of indifference and they also confirmed that other guests had complained in the past. Knowing there is a problem and not doing anything about it demonstrates a lack of professionalism. On another note, we ate at the hotel restaurant and the food was terrible and small portions. To be honest I found that the quality of the food was well below standards and overpriced. Rooms were looking a bit dated and dusty, but comfortable. The hotel itself is quite beautiful and striking as this used to be a monastery of sorts… Personally I wouldn’t stay here again because of our experience.

We stayed two nights to visit Valladolid again. The hotel is far from the center, but we had a rental car so we inquired at the front desk and they told us where to park. The staff is very nice and helpful, especially the young lady at the front desk. She always had the same happy friendly attitude. The hotel looks very nice and is in a nice residential location. There is a large parking area and they also let us know that they have an underground parking. No charge for parking. The room was very comfortable. The bathroom was clean and very nice. It has the typical AC small colorful tiles. Breakfast was very good. You have a buffet and can also order hot plates. The churros and hot chocolate can be ordered, they are delicious. We enjoyed our stay, but we will probably stay in the center next time so we're within walking distance.