Fillmore garden hotel Beicheng

The overall quality of Beicheng Fumao is consistently excellent. The toiletries are well-stocked and high-quality, and the mattress is incredibly comfortable. There's also a swimming pool on the basement level, perfect for relaxing. Wendy provided great service too. It was a really pleasant stay.

Our stay here was unexpectedly wonderful! The room's amenities and various supplies were all high-end, and even small details like the disposable bathtub liner were well thought out. The bathroom had a smart toilet and a washing machine, which was incredibly convenient. The view outside the window was absolutely beautiful and very relaxing. The staff provided excellent service, making us feel very comfortable. We didn't even need to ask for anything. And special thanks to the lovely Cayla, who thoughtfully brought us afternoon tea!

Unexpectedly, traveling with children, they proactively upgraded our room type, sent us fruit, snacks for the little ones, and an extra breakfast. The breakfast even had black tea and coffee, which was a pleasant surprise. The room even had a washing machine!

The Beicheng Fumao Garden Hotel has an elegant atmosphere with a fantastic garden-style layout. The rooms are spacious and tidy, and the King Koil mattress provided a comfortable sleep. The customer service representative, Mia, was warm and attentive, responding promptly to all requests, making our entire stay pleasant and hassle-free. Highly recommended! Definitely a five-star rating.

This hotel is a hidden gem in Hefei North City! The garden landscape is stunning, the lobby is grand, and the rooms are comfortable and airy. The King Koil mattress and smart bathroom are fantastic. Mia's customer service was excellent, and Tongqinglou's restaurant serves authentic local cuisine. It's my top choice for both business trips and vacations, highly recommended!

I was instantly captivated by my first stay at the Hefei Beicheng Fuma Garden Hotel! Jiajia was incredibly welcoming, the room's overall style perfectly suited my taste—simple yet sophisticated—and the facilities were new and easy to use. There were charming little sights to explore right downstairs, and the breakfast selection was plentiful and delicious. For this price, I was truly pleasantly surprised to find such a wonderful stay!

I was really looking forward to staying at this stand-alone "high-end hotel," but the experience was absolutely terrible! There was no air conditioning at all during the cold weather; the lobby and corridors were freezing, and the pool water was so cold you couldn't even step in it – the heating was practically useless. The corridor carpet was filthy, moldy, and had a strong odor, which directly caused my wife to have an eye allergy and develop eczema – hygiene was a serious concern. Even more outrageous was the lack of security management; delivery drivers could come right up to our room, and the elevators didn't require a card, making us feel completely unsafe. The amenities were also lacking. For such a large hotel, there wasn't even a microwave, so we couldn't even heat up leftovers from the hotel's own restaurant. There were five or six staff members at the front desk chatting idly; in such a large hotel, very few staff actually did any work, and the majority were just sitting around doing nothing, offering only perfunctory service and extremely poor attitudes. The front desk phone was always busy; you can try calling through Ctrip – you'll likely get through eventually too. Hygiene, safety, service, and amenities – all were terrible. I paid money to suffer, and I will never return. I strongly advise everyone to choose carefully!

I was very satisfied with my stay at Fumao! The hotel has a beautiful environment and pleasant scenery. The room was clean and tidy, the bedding was comfortable, and the facilities were complete. Jiajia's service was warm, thoughtful, and responsive. The breakfast was varied and delicious! The value for money was excellent, and the attention to detail was evident in every detail. I would stay here again and highly recommend it to my friends!

I checked in around 1 PM. The front desk initially booked a double room, but upon going upstairs, I found it was a standard room. I contacted the front desk to change rooms, and after a long wait, someone took me to a room quite far downstairs. I was feeling extremely unwell, and the room downstairs had a loud wedding banquet going on outside the window – I couldn't rest. I asked the front desk what time it would end, and they said they didn't know, explaining that the other rooms hadn't been cleaned yet. I thought checking in at that time wasn't early at all. I contacted my housekeeper, who prepared to change me to another room, making three trips with my luggage. Downstairs at the elevator, the storage room door was wide open, and towels and bath towels were piled haphazardly on the floor. The staff member who took me there quickly went up to close the door, but I had already seen it. So, I ordered a lot of disposable toiletries; the hygiene really needs to be checked properly. The last room they gave me was also facing the road, which was noisy with many trucks and vans. While I was out eating, I asked the staff to clean the room, and when I returned, it looked like the picture below. Speechless. I don't know how Ctrip got its five-star rating? If you're going to run a restaurant, just run it properly. I heard later that the rooms here are mainly given away as gifts for wedding banquets. Okay, I won't be coming back.