Anantara Vacation Club Mai Khao Phuket

This was a guest room. It was packed with families on timeshares. When I booked, I thought it was the hotel from the 'White Lotus' TV series, but there was no specific address indicated on Ctrip. Only upon check-in did I realize it was a timeshare unit bought by a family. It was jam-packed with people and kids, with no facilities at all, just one crowded pool. No beach, and I mean NO BEACH. The main issue was the serviced apartment's service; they were understaffed. There wasn't even a general manager at the resort club. This trip was a huge letdown. For this price, I expected a normal hotel, but it turned out to be a timeshare apartment using points. The facilities were very dirty and lacked maintenance. There was one restaurant, and as soon as you walked in, there was a strong smell of a dirty mop. Be very careful when booking. There were no facilities, and we wanted to check out, but our requests were denied multiple times. We wasted one night but still checked out and moved to a Marriott for one-third of the price. Finally, a proper hotel.

Traveled with family during the Spring Festival, booked a two-bedroom suite. The living room and dining area were spacious, and having a washing machine and dryer was very convenient. The hotel has a kids' club; while not huge, the activities for children were quite plentiful. There are also dining options nearby, and the hotel's in-room dining prices were acceptable. The kids' pool was great with a slide, but the adult pool was a bit small, just one.