I recently stayed at CHE, and the experience was nothing short of exasperating. Here's a concise summary of my experience: 1. **Mismatched Room Description**: The room we were allocated was not the one showcased in the pictures. The actual room missed many promised features. To highlight a few: - The bathroom was not en-suite, contrary to what was stated. It was out in the public domain. - We were greeted with a damp and moist odor, a clear sign of inadequate maintenance. - The toilet was non-functional and remained so even after receiving assurances that it was repaired. - There were no proper blinds, exposing us to the early morning sunlight which meant sleeping after sunrise was not possible for us. 2. **Broken Commitments on Refunds**: After bringing our grievances to the notice of the hotel staff, we were assured both verbally and in written form that a refund would be processed. However, when I followed up on this matter, I encountered a series of inconsistencies: - Delayed and often contradictory responses from the hotel staff. - Referral to the manager, who despite seeing my numerous messages, chose not to respond. - A change in their refund stance, indicating that they'd no longer honor their commitment due to an 'order from the owner/administration'. 3. **Ineffective Communication**: The lines of communication seemed convoluted. I was often met with delayed responses, diversions to other staff, or being completely ignored. I had to initiate contact multiple times, and even then, the resolution offered was unsatisfactory. In summary, while booking mishaps can occur, the hallmark of quality service is how establishments deal with such setbacks. Unfortunately, CHE fell considerably short in this regard. The unmet commitments, combined with the lack of clear communication, make it difficult for me to recommend this place to future travelers. Potential guests should be aware and approach with caution.
