Haeundae The van Hotel

The room was great and reasonably priced. It's super close to the beach, and the location is very convenient for shopping and getting around!

Order: Thevan Hotel (Haeundae, Busan) Complaint: Room hygiene issues, terrible hotel service, malicious false accusations against guests, unreasonable dispute resolution. On the evening of August 20, 2026, we checked into the hotel. Upon entering the room, we found a used condom under the bed, indicating severe failure in hygiene standards. We immediately contacted the front desk. We requested either a room change to an equivalent type or a discount on the room rate. The hotel refused to upgrade our room and also refused any room rate discount. During the negotiation, the front desk staff had a terrible attitude, claiming there were no supervisors available to speak with. We objectively explained the situation to other guests nearby, and the hotel front desk then called the police. With the police present, the hotel agreed to process our check-out. However, after the police left, the hotel reneged on their agreement, initially promising to refund 4 nights' stay but then changing their mind to only refund 3 nights. During the negotiation, the hotel (the front desk staff and the manager communicated in Korean, which my son, a Korean student, understood) falsely accused us of bringing the item into the room. As we were a mother and son traveling together, this accusation was completely baseless. Finally, due to the late hour and concerns for our personal safety, we had no choice but to accept being moved to an identical room. The hotel later sent a bottle of red wine to try and appease us, which we refused on the spot. We only took photos of the room number and the item found under the bed; there is no video footage. My son signed a relevant police report when the officers arrived. Demands: 1. The hotel's room cleaning was severely negligent, with an inappropriate item left behind, indicating completely substandard hygiene. 2. The staff's service attitude was atrocious, they falsely accused guests without reason, and their dispute resolution method was unreasonable. We hope Trip.com will intervene to investigate this order, take appropriate action against the hotel, and provide a reasonable response to the consumer.

Hotel rooms in Korea are generally small, but this place has a larger room with a bathtub and a smart toilet. Downstairs, there's a robot that makes coffee, though it only makes Americanos. Overall, it was a great value for a summer trip.

Highly recommend the room with a terrace, it's great value for money. It's a 5-minute walk to the beach, 10 minutes to Metro Line 2, and 15 minutes to the pedestrian street. Very convenient for dining and getting around, perfect for families with kids.

The room was quite spacious, with two large beds. It even had a garment care machine to dry semi-damp clothes. Downstairs, there's a coffee robot offering free coffee. The beach is a 6-7 minute walk away, and there's a convenience store downstairs too. My only complaint was the slow drainage in the bathroom; the water would overflow onto the basin when showering. When I communicated this to the front desk, they said there wasn't much they could do and just gave us some bath towels to put down.

The room was spacious, bright, comfortable, and clean. Just a heads-up, the TV and air conditioner share the same remote, so don't waste time looking for separate ones! The service was excellent too. You can freely use the computers and microwave in the hotel lobby, and the Americano made by the robot was delicious. The lady at the front desk was beautiful and kind, helping us with any issues. I truly recommend this hotel! 💗 The hotel is very close to Haeundae Beach, just a 5-minute walk. My kids wanted to go to the beach every evening to wade, play in the sand, and stroll around. There were also "mini concerts" by the beach, and the views were absolutely stunning! 👍 Getting to the capsule train is just two bus stops away, and the skyline luge and Busan Lotte Duty Free Shop are about an hour by bus, all direct with no transfers needed. There's also an airport shuttle stop just a 5-minute walk away, which is super convenient. The subway station is less than a 10-minute walk. Very convenient indeed!~

Getting to the hotel from New Haeundae Station by taxi wasn't too far, and it's within walking distance of the liveliest part of Haeundae. There's a free robot coffee machine at the front desk, but it only serves Americanos. The room's bathroom is huge, with two sinks, a bathtub, and a separate shower space, so it's a wet/dry design. There's also a pretty big balcony, but it was too sunny in the mornings and I came back too late at night, so I barely got to enjoy it, haha! When I booked, it said there was a washing machine in the room, but that was actually a typo by Ctrip; none of the rooms have them. The hotel only has two washing machines and two dryers in the basement, but there's always a super long queue. Anyway, I stayed for several nights and never managed to do my laundry!

The hotel's location is fantastic; I really loved it. It's very close to Haeundae Beach and is a standalone building, which made me feel very secure. It's also quite close to the subway station, and there are tons of great food options nearby.