Kona Palace in Captain Cook

The place was difficult to find and when we did our room had been opened for us . After contacting Rebecca , I had to get information on the internet as there were not one instruction about the place . Also, she said there was no need to lock out place up . And would not give us a code . She said it was safe . We were not apart of the B and B with most rooms . Ours suite was below and separate. When I asked her about breakfast I was told it was not included . I sent her a picture of the description where it said we received breakfast . Oh well . During our three nights there , we were the only people at Kona Palace. The views were spectacular, but the garbage had not been picked up and the place was dirty . Example , floors and some glassware . Plus the toilet . This is the first negative review I have ever really given and we stay at a lot of places every year . We checked out at 7:45 am this morning and curious if anyone , owner / housekeeper stopped by.

An absolutely beautiful home -- clean and spacious with beautiful views. Very nice hosts with great knowledge of the area and its history. Breakfast was fabulous and plentiful. We would definitely stay again.

The hosts were great and the bedroom clean and comfortable. Fresh breakfast was served. It wasn't easy to find since Google maps gave a wrong turn but I called and the host gave me good directions.

This was the perfect place for us to stay while taking in the sites and enjoying in the activities of the Kona/Captain Cook area! The bed was very comfortable, everything was spotless, and the hosts were gracious. We greeted the sun every morning on the lanai with fresh coffee and a yummy breakfast--the passion fruit butter was my favorite! If you are looking for a place a little off the beaten track, this is the place for you!

The GARMIN pointed us to the wrong driveway which was steep enough. Across from it we saw the Kona Palace sign at their building and returned to the paved road--the minivan almost bottomed out upon arrival to the pavement. We chose the next driveway which did have a small sign at the mailbox post and pitched over the edge. I spent 30+ years driving high-clearance 4x4s down gravel roads less steep than this one to the back yard of another residence. I told my wife I would pay this person for parking if we had to drive down yet another steep pitch. We turned around and went back up the hill and bottomed out the minivan again on what amounted to a blind corner on the narrow Na po'o po'o road. On the pavement, I found a SAFE place to pull off and call Rebecca and ask about the driveway. I hadn't received her text with the picture that does in NO way reflect how steep the driveway really is. She said "well, everyone else makes it down here." Maybe so, but I could just see trying to repeat the drive down there IN THE DARK. No way. I told her that she could keep the money, I was not putting us in that kind of dangerous situation, and we headed to our next destination. Fortunately they could work us in earlier. The view may be nice but read all the negative comments and believe they are more than just hard to satisfy guests. In the end, we did not stay at Kona Palace.

It was likely a on off but, we werent greeted, we were unaware of the rules, kitchen and client fridge dirty, and construction going on. We also did not know we would have a shared bedroom wall with the owners. Overall just not what we expected, so we changed properties. The owners were very nice once we met them, and accomodated our change of stay.

The room was clean and comfortable but the owner is unfriendly and rude. It is like staying in a hostel with no privileges for cooking or a relaxing area. If you want a clean place to sleep stay here, if you want to feel welcome and have amenities choose another place.

Beautiful home, spectacular view, gracious host. Our host went above and beyond to mail us a forgotten item to our next stop.

At first it was difficult to get to because Google Maps take you to the neighbors. I was expecting to have breakfast provided but the owner made me realize that the room I had rented did not offer breakfast. Service can be improved.