The hotel had some good aspects, but overall the stay was disappointing considering the expectations for the suite category.
Before arriving, I emailed well in advance requesting a room on a higher floor. Unfortunately, this request was completely ignored. Although the suite category I booked extends up to the 5th floor, I was placed on the 2nd floor. The balcony faced very closely toward some run-down local housing, which made it uncomfortable to even keep the curtains open, so I couldn’t really use the balcony at all. See picture!
Another issue was the air conditioning. The room never became properly cool, and it felt humid throughout the stay. After I reported it, staff came to inspect the AC and confirmed that it was centrally limited to 22°C. Despite acknowledging the issue, nothing was done to improve it. The bathroom fan was also extremely noisy.
Sound insulation is poor — I could clearly hear neighbors talking and even snoring through the walls.
Service was another weak point. None of the reception staff I interacted with felt particularly friendly, welcoming, or service-minded, which negatively affected the overall experience.
On the positive side, the location is quite good, the gym and sauna are decent, and having washing machines available on every floor is very convenient. The rooms are spacious, and the kitchen setup is good as well.
Overall, the hotel has potential because of the room size and facilities, but the lack of service, poor soundproofing, and uncomfortable room temperature and room and balcony view.
