Homewood Suites by Hilton Reno

There was noise in the room and the booking terms did not mention the deposit in advance.

Room was unkept. We couldn’t keep bedding to stay on the beds. Didn’t even fit. Ceiling fan was too loud to even run. Water pressure was SUPER LOW. and it took running the water for at least 5 min before you could shower. And even then. Barely warm enough to take a quick shower. Same with sinks. The disposal in our room was so smelly. And if we asked for anything we had to go to the front desk. Towels. Toilet paper. Etc.

The property looks like it’s quite new. The property and room were very clean. The beds were very comfortable. Everyone was helpful. The complimentary breakfast had plenty of options. It was good.

Overall enjoyed our stay — however being a Hilton we expected it to be cleaner than it was. The hallways were gross and you could see dirt and dust buildup all along the edge of the carpets, everywhere. Our room had a giant tear in the carpet, in the center of the room, that looked like it had been fraying for months. Containers had torn off the wall and you could see where lots of patching was needed. Staff was extremely friendly — when you could find them. Breakfast was a bust too — we went at 8, thinking that was still early, but half the items were gone and were never refilled for the entire hour we were there. We did love the size of the rooms and the beds were very comfortable.

Not an 8.8 Was dissappointed for an 8.8 rating. We booked the accesible room in error. Shower handle, to turn on water, spun around & around. Huge cracks in tile. Not kidding...took 8 minutes to get any hot water. Handicap shower seat would not stay up. The blanket under the bedspread was a bed skirt. Flat in the middle and had silky sides. The stay was dissappointing and we won't be back. If nothing else, the bathroom should be repaired for safety.