TownePlace Suites by Marriott Reno

There was noise in the room and the booking terms did not mention the deposit in advance.

kind staff, great room, yummy breakfast & a spot out front for my dog to use the bathroom. Recommend!

The hotel was under construction and this was never mentioned or messaged to me. I didn’t find out until I arrived to check in. I came for a surgical stay and there was no hot water, no one mentioned this upon checking in and when I called the front desk about it at 10pm after checking in, they told me to turn on all the faucets in the room and let them run for 15-20 minutes. Which, while trying to wash your hands or keep hygiene high after surgery isn’t the easiest option. I would have chosen a different hotel had I known the stay was going to be like this ahead of time.

The room was clean, the bed was ok but a bit hard. There were plenty of plugins for all of our electronics. Most of the staff was nice. The construction in the building wasn’t in the way. The temperature throughout the building was not the same. The bottom floor was cold while the 4th floor felt like it was 80+.

The room was in good condition. I enjoyed the stay, however there was a lot of construction going on. There was a lot of hammering in the morning which distracted me from sleeping in.

Staff at frontdesk (young guy) was very rude and not professional, argue with guests. They didn't provide the room that we booked, give room that is less in value. Pool and breakfast not provided during our stay but no notification before and no refund. Terrible experience.

Hot tub closed. Pool closed. Fitness center closed. Construction noises during the day. Better off staying somewhere else until this changes property owners

They do not have a pool as advertised! Had no hot water for the first 2 days of our stay. Room had trash on floor and blood in bathroom. Tv’s glitched due to signal. Hotel is under construction so the room was dusty. One elevator (out of 2) didn’t work.